Manager, Donations Management

Job not on LinkedIn

🔥 1 minute ago

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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World Relief

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

World Relief is a global Christian humanitarian organization whose mission is to empower the local church to serve the most vulnerable. Founded in the aftermath of World War II, it has been addressing urgent humanitarian needs for over 75 years across 100 countries. The organization specializes in anti-human trafficking, HIV/AIDS prevention, disaster response, immigration services, maternal and child health, and various community development initiatives, partnering with local churches to create sustainable solutions.

📋 Description

• Supervise Donations Management staff, including work planning, check-ins, goals, performance management, time and leave approvals, training, professional development, and HRIS actions • Act as a spiritual leader and foster a Christian work environment • Set team priorities, service standards, staffing coverage, and quality expectations for gift processing and donor notifications • Create, approve, maintain, and review Donations Management policies, controls, and standard operating procedures • Oversee processing of checks, ACH and wires, credit and debit cards, recurring gifts, stock, cryptocurrency, workplace and payroll giving, donor-advised or third-party gifts, event platforms, and emerging donation channels • Ensure accurate donor and gift coding in Raiser's Edge and connected platforms, aligned with general ledger requirements • Direct quality assurance, platform audits, exception reviews, and corrective actions • Oversee donor service and escalations involving transactions, recurring gifts, preferences, receipts, refunds, returns, and donation questions • Oversee monthly reconciliations and partner with Finance to resolve variances and maintain audit-ready support • Coordinate with database administrators and system owners on tax statements, fund maintenance, access, integrations, and system changes • Build cross-functional relationships with Advancement, Finance, Technology, fundraising teams, vendors, and processing partners • Manage team budget, vendor and facility needs, operational planning, and facility visits • Define and monitor operational metrics and use trends to prioritize training and continuous improvement • Maintain charitable gift administration and data stewardship knowledge, confidentiality, and payment-information safeguards • Serve as final operational decision-maker and escalation point for complex or high-risk gifts • Oversee and execute special projects as assigned

🎯 Requirements

• Mature and personal Christian faith • Commitment to World Relief's mission, vision, and values • Desire to serve and empower the Church to impact vulnerable communities • Ability to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity, and National Association of Evangelicals' For the Health of The Nation document • Valid driver's license, access to a reliable vehicle, and ability to pass MVR standards • Bachelor's degree in a related field or equivalent combination of education and progressively responsible experience • Strong understanding of gift coding, donor intent, receipting, reconciliations, data quality, internal controls, documentation, and confidentiality • Previous people-management or formal supervisory experience • Five or more years of relevant gift-processing, advancement-services, donor-services, or financial-operations experience, including two or more years leading staff or a significant operational function • Experience supporting a large, multi-entity, multi-location, or international nonprofit organization • Experience with charitable gifts such as stock, cryptocurrency, workplace giving, donor-advised funds, matching gifts, and event-based giving • Experience with financial audits, payment-card controls, CRM integrations, process mapping, and continuous-improvement methods • Relevant professional development or certification in fundraising operations, advancement services, nonprofit accounting, data management, or project management • Working knowledge of Raiser's Edge NXT or a comparable fundraising CRM and familiarity with online fundraising and payment platforms • Advanced ability to analyze operational issues, exercise sound judgment, manage risk, and translate findings into durable processes and controls • Strong written and verbal communication, cross-functional leadership, change management, and conflict-resolution skills • Proficiency in Microsoft Excel and Word, including reviewing reconciliations, reports, and large data sets • Ability to prioritize competing deadlines and lead the team through peak-volume periods with accuracy and composure

🏖️ Benefits

• Competitive benefits package for full-time employees • Employee discount program for full-time employees • Well-being program recognized with the Gold-level Cigna Healthy Workforce Designation • Reasonable accommodations for individuals with disabilities • Christian faith-based work environment