Customer Service Representative

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🔥 0 minutes ago

🐊 Florida, New Jersey, +3 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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WorldVia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Travel

WorldVia is a company that offers expert travel advisory services, helping customers plan and execute perfect vacations tailored to their individual preferences. With a network of over 2,000 experienced travel advisors, WorldVia specializes in providing guidance on various types of travel including all-inclusive resorts, ocean cruises, and river cruises. The company also offers travel guides and articles covering trending destinations like Australia, Colombia, and France, as well as insider travel tips and deals via subscription. Their expert advisors ensure thoughtfully curated travel experiences, focusing on convenience, personal preferences, and budget considerations.

📋 Description

• Respond promptly to member inquiries via phone, email, video calls, and live chat • Guide new members and make sure they’re excited about our programs and resources • Troubleshoot issues, investigate solutions, and coach members through next steps • Maintain accurate member records and document solutions in our systems • Collaborate with the Agency Development & Service Delivery team and other departments to resolve advanced queries • Inform members about additional products and services to help their business grow • Meet personal and team support quotas and revenue targets • Always champion an outstanding member experience

🎯 Requirements

• 2+ years of customer or client support experience, ideally using CRM/Support Desk tools • Engaging, empathetic communication—both written and verbal • Strong phone and active listening skills • Ability to adapt and respond to different communication styles • Resourcefulness, self-management, and great researching skills • Organized, able to multitask, prioritize, and manage time effectively • High school diploma required • Available to work Monday through Friday, 9 AM to 8 PM, and on Saturday, 9 AM to 4 PM • Experience in the travel industry is a plus!

🏖️ Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution • Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance) • Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance) • 401k with up to 4% Company Match • Paid Time Off + Company Holidays • Additional Time Off for Your Birthday and Work Anniversary • Discount Travel Program