Technical Support Specialist – Commercial

Job not on LinkedIn

🔥 21 hours ago

🐊 Florida, Ohio – Remote

🐊 Florida – Remote 🏈 Ohio – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WOW

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🛒 Retail

📦 Logistics

✈️ Travel

💰 Seed on 2022-02

Retail • Logistics • Travel

<WOW> is an online fashion and lifestyle retailer operating a Shopify-powered e-commerce website that sells women's and men's clothing, sneakers, beauty products, home and travel goods, and accessories. The site uses cookies and third-party tracking for personalization, analytics and targeted advertising, and supports payment options and services like Klarna, Shop Pay, free-shipping thresholds and click & collect for European customers.

📋 Description

• Provide first-level support via inbound calls for WOW! Business Voice & Data products, including diagnosis, troubleshooting, and problem escalation • Interact with WOW! Business customers, vendors, technicians, and WOW! personnel to resolve customer-impacting issues and events • Respond to trouble tickets, chat requests, and incoming calls within the workflow queue • Gather and document information from customers to analyze and troubleshoot service-impacting issues • Adhere to Ticket Management policies and procedures • Recognize and diagnose telephony features, VoIP services, and customer premise equipment • Recognize and diagnose customer or carrier issues and take appropriate steps toward resolution • Document technical issues and solutions in company ticketing or billing systems • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • 1 year experience in the telecommunications field or previous experience providing technical support in a call center environment or equivalent • Industry-recognized certifications such as CCENT, Network +, SIP School, or equivalent telecommunications training to include IPv4/IPv6, VoIP, and SIP are plus • Knowledge of TCP/IP, DNS, DHCP, networks and LANs, including IP Network Sub-Networking, is a plus • Previous knowledge of RF Signals and HFC networks is a plus • Familiarity with networking tools and monitoring applications is a plus • Understanding of local, long-distance, and toll-free telephony • Detail-oriented and well organized • Strong analytical and troubleshooting skills • Excellent communication and active listening skills, including communicating technical information to a non-technical audience • Ability to multitask and function effectively in a fast-paced environment • Flexibility to work evening, overnight, and weekend hours • Experience with word processing, spreadsheet, internet, and email software • Ability to learn billing software systems and access online support/tools • Experience in Google Suites, Microsoft Office, or MAC is a plus • Ability to talk and hear, type and handle objects/paperwork, and use close vision and focus

🏖️ Benefits

• Restricted stock grant • Medical, dental, and vision insurance • 401k with a company match • Paid time off • Paid holidays • Tuition reimbursement • Significant discounts on broadband packages for employees residing in service areas