Junior Technical Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dealer World

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

🚘 Automotive

📣 Marketing

🤝 B2B

Automotive • Marketing • B2B

Dealer World is an automotive marketing and intelligence company that provides dealer-focused digital marketing, media buying, website optimization, and AI-driven marketing workflows. Now operating as Drivvr AI after acquisition by Anshar Labs, the company combines platform services and consulting to help franchise and independent dealerships measure and optimize marketing performance, handle co-op compliance and OEM program alignment, and improve lead-to-sale conversion. Their offerings include traditional and digital media (SEM/SEO, social, TV/radio, direct mail, email/SMS) and an emphasis on automotive-specific data and AI to make marketing measurable and accountable.

📋 Description

• Serve as the day-to-day point of contact for dealer clients and bridge between clients, internal teams, and third-party platform providers • Intake and triage client requests by resolving directly, routing internally, or opening provider cases • Track open items through closure and maintain visibility on status, ownership, and expected turnaround • Proactively update internal teams and escalate blocked or aging items • Open, document, manage, and follow up on website platform, CRM, and third-party provider support cases • Translate client requests into technically specific provider instructions • Verify vendor work matches the request before closing the loop with clients • Build working relationships with recurring provider support contacts • Build, test, and deploy email campaigns in client CRM platforms • Pull and segment audience lists based on campaign parameters • Run test sends and QA content, links, subject lines, and rendering • Schedule deployments, monitor delivery, and report basic performance metrics • Troubleshoot delivery, formatting, and list issues with CRM provider support • Maintain detailed ticketing-system notes and internal process documentation • Flag recurring issues and inefficiencies to leadership with suggested improvements

🎯 Requirements

• 0–2 years of experience in technical support, account coordination, digital marketing operations, or a similar client-facing role • Excellent written communication • Strong organizational skills with proven ability to manage many concurrent open items • Sharp attention to detail, particularly around dates, pricing, and terms • Comfort working in web-based platforms and learning new software quickly • Basic familiarity with website structure, including ability to read and lightly edit HTML • Proficiency with spreadsheets and standard office software • Self-directed follow-through • Preferred: Experience in automotive retail, at a dealership, or with an automotive marketing agency • Preferred: Familiarity with Dealer.com, DealerOn, Dealer Inspire, Sincro, or fusionZONE • Preferred: Familiarity with VinSolutions, Elead, or DealerSocket • Preferred: Experience with Zendesk, Jira, Asana, or HubSpot • Preferred: Working knowledge of HTML and CSS • Preferred: Email marketing platform experience, including list segmentation and campaign QA • Preferred: Basic image editing skills in Photoshop, Canva, or similar • Preferred: Exposure to Google Analytics or Google Business Profile