Customer Support Representative

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🕒 May 1

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WOW Remote Teams

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

B2B • eCommerce • Recruitment

WOW Remote Teams is a company that connects businesses with top-tier virtual professionals from Latin America, including virtual assistants, digital marketers, software developers, graphic designers, and more. Their services aim to help organizations save on salary expenses while providing quality talent that is bilingual and pre-vetted. With a focus on rapid hiring processes, clients can receive candidate matches within just three days, making WOW Remote Teams a cost-effective solution for scaling teams efficiently.

📋 Description

• Serve as the primary point of contact for B2B catering and events clients, managing inquiries via phone and email • Handle the full order lifecycle: intake, updates, modifications, and cancellations • Coordinate seamlessly between restaurant staff, delivery drivers, and clients to ensure smooth operations • Respond to customer inquiries with professionalism, empathy, and efficiency • De-escalate customer concerns and provide solution-oriented resolutions • Perform general customer service duties as needed to support the broader team

🎯 Requirements

• Excellent spoken and written English communication skills — both phone and email proficiency are essential • Proven experience in customer service, preferably in a B2B environment • Strong ability to de-escalate tense situations while maintaining a calm and professional demeanor • Comfortable multitasking and coordinating across multiple teams and stakeholders simultaneously • Highly organized, detail-oriented, and capable of working independently with minimal supervision • Prior experience in customer support, client relations, or account coordination • Familiarity with catering platforms, CRM tools, or restaurant management systems is a plus • Experience working in or with the restaurant and/or catering industry is desirable but not required • Proficiency with Google Suite and VoIP/communication platforms

🏖️ Benefits

• Full-time position (100% remote) • Opportunity to be part of a well-established, dynamic food service brand • Collaborative and supportive work environment • Stable, long-term engagement with growth potential