WTW
10,000+ employees
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
Bilingual Benefits Customer Service Representative – Spanish or French
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
🗣️🇫🇷 French Required
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WTW
10,000+ employees
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
📋 Description
• Help Spanish or French and English client members through the enrollment process • Assist with chat and message center as you gain additional experience • Provide superior customer service in a work from home environment • Build rapport and respond to customers in a compassionate manner • Customize customer service approach to meet all types of member communication styles and personalities • Safeguard confidential information in accordance with HIPAA and Data Privacy laws • Translate health and welfare and pension terms into simple explanations for customers • Maintain and document complete and accurate call and case notes in English
🎯 Requirements
• Excellent Spanish or French language skills • Move seamlessly between Spanish or French and English calls • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence • High level attention to detail, multi-tasking, and ability to organize work • Experience using Microsoft Office • Ability to type 30 words a minute • Experience working in a customer service environment • High School degree required • Associate or Bachelor’s degree nice to have • Experience working in a call center environment
🏖️ Benefits
• WTW 401(k) Savings Plan • Employee Assistance Program (EAP) • Commuter Accounts program
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