Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $72k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Wunderkind

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📣 Marketing

Marketing • Advertising

Wunderkind is a global performance marketing solution powered by AI, data, and identity. It helps brands acquire and retain customers via owned channels at unprecedented scale, identifying significantly more website traffic without relying on cookies. By scaling one-to-one marketing messages through email, text messages, and ads, Wunderkind can drive up to 25% of a company's digital revenue. It is a top paid channel for many clients, regularly outperforming other paid retargeting channels like Google and Meta in scale and return on investment. With a focus on sustainable growth and efficiency, Wunderkind aids over 700 brands in achieving their digital revenue goals with innovative marketing strategies.

📋 Description

• Serve as the primary operational point of contact for enterprise clients • Build relationships across client organizations, including practitioners, managers, and renewal decision-makers • Set expectations on scope, timelines, and trade-offs, and bring appropriate commercial paths to the account team • Partner with the account team on renewal and growth conversations • Enable client stakeholders to use Wunderkind's UI for analytics and campaign management • Run regular check-ins, ideation sessions, process reviews, and Executive Business Reviews • Lead end-to-end project management of client campaigns from concept to launch • Propose campaign ideas aligned with client business goals • Collaborate with Professional Services, Product, and Analytics to deploy campaigns, troubleshoot issues, and implement optimizations • Perform QA on campaign builds, integration errors, and program quality • Monitor platform performance and client KPIs, proactively surfacing risks and opportunities • Maintain client documentation, including performance reports, action plans, and feedback summaries • Test new features, provide product feedback, advocate for clients internally, and contribute to process improvements and playbooks

🎯 Requirements

• 3+ years in a client-facing role within Technology, Marketing, Consulting, or Consumer Brand industries • Hands-on experience in a major ESP is a significant plus — Salesforce Marketing Cloud, Klaviyo, or Braze especially • Agency experience is a plus • Demonstrated ability to define project milestones, manage deliverables across teams, and evaluate outcomes • Practical experience with marketing technology platforms and consumer brand strategy • Strong presentation and data storytelling skills, with the ability to create clear and engaging visuals • Analytical mindset with a proven ability to interpret data and drive performance improvements • Excellent organizational skills and the ability to prioritize across multiple projects in a fast-paced environment • Strong business acumen and the ability to navigate complex organizations • Bachelor's degree in Business, Marketing, or a related field

🏖️ Benefits

• Variable compensation of $11,500 • Remote work arrangement • Up to 20% travel to attend client meetings and key events as needed