Insurance Claims Specialist

🔥 10 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

👻 Ghost score 10%

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WVU Medicine

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

WVU Medicine is a comprehensive health system affiliated with West Virginia University, providing medical services through a network of hospitals across West Virginia. The system includes notable facilities such as J. W. Ruby Memorial Hospital, WVU Medicine Children's, and various other regional medical centers. WVU Medicine offers a wide range of healthcare services, including specialized and advanced medical treatments such as robotic heart surgery. It's also involved in medical education, research, and community health initiatives, emphasizing a mission of delivering high-quality care to the communities it serves.

📋 Description

• Manage patient account balances through accurate claim submission, timely follow-up and denial management • Ensure compliance with federal, state and third-party billing regulations • Provide customer support and resolve issues from customer inquiries • Submit accurate and timely claims to third-party payers • Resolve claim edits and account errors before claim submission • Follow up with third-party payers to support collections and department goals • Gather statistics, complete reports and perform clerical duties • Contact third-party payers to resolve unpaid claims • Use payer portals and websites to verify claim status and conduct account follow-up • Assist Patient Access and Care Management with denial investigation and resolution • Research and process mail returns and payer-rejected claims • Reconcile billing account transactions and process billing and follow-up transactions • Maintain knowledge of hospital billing regulations and revenue cycle operations • Monitor accounts to facilitate timely follow-up and maximize cash receipts • Maintain work queue volumes and productivity within established guidelines • Provide customer service to patients, visitors and employees • Participate in performance improvement initiatives, department meetings, teleconferences and webcasts • Work with supervisors and managers to develop and exceed annual goals • Maintain confidentiality of demographic, clinical and financial information • Communicate workflow issues to management

🎯 Requirements

• High School diploma or equivalent • One (1) year medical billing/medical office experience preferred • Excellent oral and written communication skills • Working knowledge of computers • Excellent customer service and telephone etiquette • Ability to use tact and diplomacy in dealing with others • Knowledge of medical terminology preferred • Knowledge of business math preferred • Knowledge of ICD-10 and CPT coding processes preferred • Knowledge of revenue cycle operations, third party reimbursement, payer relations, claims adjudication, contractual claims processing, credit balance resolution and general reimbursement procedures • Ability to understand written and oral communication • Must be able to sit for extended periods of time • Must have reading and comprehension ability • Visual acuity must be within normal range • Must be able to communicate effectively • Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment

🏖️ Benefits

• Full-time schedule of 40 hours per week • Participation in educational programs for mandatory requirements and job/personal growth • Reasonable accommodations for individuals with disabilities