Manager – Enterprise Technology Support

Job not on LinkedIn

🕒 July 29

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

WWEX Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

☁️ SaaS

🤝 B2B

Logistics • SaaS • B2B

WWEX Group is now part of ShipStation Global. WWEX (Worldwide Express) was a leading third-party logistics (3PL) provider offering parcel, LTL, truckload, and global shipping solutions, combined with customizable technology and expert shipping consultation. The company supports franchisees, agents, and FTL carriers, and employs a large sales and operations organization. After merging with Auctane/ShipStation to form ShipStation Global, the combined entity positions itself as an AI-driven intelligent logistics and shipping software platform serving small and medium businesses, integrating a powerful freight network with parcel and freight capabilities.

📋 Description

• Lead and manage a team of Technology Support Specialists • Mentor the team on enterprise and security standards, policies, and procedures • Oversee level 1 and 2 support desk triage and problem resolution • Collaborate with business units to define and maintain Service Level Agreements • Define and publish SLA and service-quality metrics • Coach the team to consistently exceed defined SLAs • Own the end-to-end lifecycle of new hires, terminations, and account changes, including hardware procurement, inventory management, recovery, and refurbishment • Manage day-to-day vendor relationships with hardware, warehousing, recovery, and refurbishment partners • Define and manage technology-related onboarding and offboarding processes, procedures, documentation, and live sessions • Manage team performance conversations and coach against team KPIs • Use logic and reasoning to evaluate technical solutions and drive data-driven decisions • Collaborate with stakeholders to understand emerging business needs and opportunities • Set operational standards and resource-usage budgets • Build strong relationships with business and technology partners

🎯 Requirements

• Microsoft 365 Suite • Customer Support/Success Team Management • Customer Support/Success SLAs and Metrics • Deep understanding and management of Enterprise ITSM platforms • Strong technical experience with, exposure to, and competency of a wide variety of enterprise systems and platforms • Strong communication and collaboration skills, both verbal and written • Demonstrable resource management experience • Consistent application of emotional intelligence to support service delivery, critical thinking, and problem solving • Procurement and Inventory Management • Problem Solving • Bachelor's Degree or equivalent applicable experience • 5+ years of IT experience; at least 4 years within customer support and/or success roles • Ideal/preferred exposure: Agile SAFe, NIST 800-53, Sarbanes-Oxley, Active Directory, Atlassian Confluence and Jira, Change and Incident Management, Security Administration, Network Administration, End User Computing Administration, Virtual Desktop Administration