Branch Manager

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $62k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Worldwide TechServices

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🔧 Hardware

Consulting • Logistics • Hardware

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. With a team of over 3,000 technicians, the company services more than 3 million devices each year across over 50 countries. They offer a wide range of IT services, including infrastructure and professional services, primarily catering to technology providers, outsourcers, and businesses of all sizes.

📋 Description

• Lead and direct operations technicians to comply with contractual service agreements • Coordinate technicians responsible for installation, service, and repair of software and hardware equipment • Recommend staffing levels to the Area Manager and participate actively in hiring • Manage technician performance, training, development, and compliance with established processes and policies • Prioritize and assign daily service calls and projects based on client service levels • Manage work procedures to meet schedules and client service requirements • Ensure service call escalations are resolved within established guidelines • Apply cost-containment measures involving technician utilization, overtime, logistics, and parts returns • Identify operational improvements and make recommendations • Communicate organizational goals and objectives to technicians • Attend client conference calls as needed • Perform administrative functions including time-card and expense approval, reporting, and staffing-availability management

🎯 Requirements

• Typically requires a Bachelor’s degree or equivalent and 3–6 years of relevant experience • Supervisory experience preferred • Knowledge of relevant software and hardware • Maintain all required OEM certifications as directed by Management • Strong written and oral communication skills • Excellent customer service and interpersonal skills • Strong organizational skills • Ability to balance multiple needs and concerns • Ability to delegate tasks efficiently • Ability to oversee planning, organization, development, and implementation of projects and services • After-hours standby required for some clients • Ability to maintain professionalism when interacting with internal and external clients • Understanding of basic management techniques • Additional requirements may exist if employment is offered • Ability to travel as required