Customer Service Representative

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🌵 Arizona, Florida, +4 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote ⚜️ Louisiana – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Xanterra Travel Collection

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

✈️ Travel

🏨 Hospitality

🚗 Transport

Travel • Hospitality • Transport

Xanterra Travel Collection is a hospitality and travel company that operates hotels, lodges, resorts, rail excursions, cruises, and guided tour brands, primarily within U. S. national parks and other iconic destinations. For over 150 years it has managed and marketed iconic properties and experiences — including lodges at the Grand Canyon, Yellowstone, Glacier and Death Valley, The Grand Hotel at the Grand Canyon, Grand Canyon Railway & Hotel, and affiliated resorts such as The Broadmoor and Sea Island — as well as tour brands like Country Walkers, Holiday Vacations, VBT Bicycling Vacations and Windstar Cruises. The company emphasizes sustainability and stewardship of the places it operates and is headquartered in Greenwood Village, Colorado.

📋 Description

• Process bookings, reservations, revisions, cancellations, and booking notes using reservation systems • Apply company policy to bookings • Provide guest service to guests and clients through phone, email, and website chat • Act as the primary contact agent for service-related inquiries • Attempt to upsell or add value on existing bookings • Perform sales call backup for Reservations during peak call times • Maintain strong functional knowledge of Windstar products • Advise supervisors of problems and recommended resolutions • Troubleshoot MyWindstar and related external Windstar systems • Perform other duties as assigned

🎯 Requirements

• Must live in AR, AZ, FL, LA, MN, TX, or WI • Access to a hard wired internet connection • Cruise or tour operations / reservations experience preferred but not required • Previous customer service experience preferred • Ability to communicate in writing and verbally with professionalism, credibility and confidence • Capability to organize and manage multiple tasks simultaneously • Self-starter with excellent task management skills • Basic understanding of all Microsoft Office programs • Ability to work weekend and evening shifts

🏖️ Benefits

• Base hourly wage plus incentive • Windstar will provide all the equipment you will need • Medical, Dental & Vision • HSA & FSA • Life & Disability • Accident, Hospital & Critical Illness • Pet Insurance • Vacation, Sick Time and paid Holidays • 401(k) with Company Match • Employee Assistance Plan • Education Assistance • Employee Discounts & Travel Deals • Remote work from home

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