Operations Project Manager – Temporary Assignment

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XWELL

WebsiteLinkedInAll Job Openings

51 - 200 employees

XWELL (Nasdaq: XWEL) is a health and wellness holding company. XWELL’s brands include XpresSpa, Treat, XpresCheck and HyperPointe.

📋 Description

• Lead cross-functional operational projects from initiation through completion, ensuring alignment with business goals and operational priorities. • Develop project plans, timelines, budgets, communication strategies, and implementation schedules. • Identify project risks, dependencies, and resource requirements, proactively developing mitigation plans. • Track project milestones and deliverables while providing regular status updates to stakeholders and leadership. • Facilitate project meetings, working sessions, and executive updates to ensure alignment and accountability. • Manage multiple concurrent projects across a geographically dispersed portfolio of locations. • Identify opportunities to improve operational efficiency, customer experience, profitability, and service delivery. • Analyze operational workflows and recommend process enhancements that support scalability and consistency. • Partner with field leaders to assess operational challenges and implement sustainable solutions. • Develop standardized tools, templates, and best practices to improve project execution and operational performance. • Support continuous improvement initiatives through data analysis, stakeholder feedback, and operational assessments. • Lead operational readiness planning for new service offerings, retail programs, wellness initiatives, and business expansion projects. • Coordinate implementation activities across Operations, Marketing, Training, Facilities, and Technology teams. • Ensure locations are prepared with required staffing, equipment, supplies, signage, systems, and training resources. • Monitor implementation effectiveness and recommend adjustments to improve execution and adoption. • Evaluate pilot programs and provide recommendations for broader deployment. • Support new location openings, remodels, relocations, refresh projects, and closures. • Coordinate project activities with landlords, airport authorities, contractors, vendors, and internal stakeholders. • Monitor project timelines, budgets, and operational readiness milestones. • Conduct site assessments and provide recommendations regarding facility improvements and customer experience enhancements. • Support capital expenditure planning by gathering operational requirements, field feedback, and project data. • Develop communication plans that support operational change initiatives. • Partner with field leadership to ensure successful adoption of new processes, systems, and operational standards. • Facilitate training and transition activities related to project implementations. • Serve as a primary point of contact for operational project stakeholders. • Manage issue resolution and escalation processes throughout project lifecycles. • Develop and maintain project dashboards, status reports, and performance metrics. • Analyze operational data to measure project effectiveness and business impact. • Prepare executive-level presentations and recommendations for leadership review. • Monitor key performance indicators and identify opportunities for operational improvement. • Support annual planning efforts through project forecasting, resource planning, and operational analysis. • Coordinate with internal departments and external vendors to ensure successful project execution. • Manage vendor relationships associated with operational initiatives and facility projects. • Ensure vendors meet established timelines, service standards, and contractual obligations. • Support procurement activities related to operational projects and facility improvements. • Foster strong cross-functional collaboration to achieve organizational objectives.

🎯 Requirements

• Bachelor’s degree in Business Administration, Operations Management, Hospitality Management, Project Management, or a related field required. • 5–7 years of progressive experience in project management, operations management, hospitality, retail, wellness, healthcare, or a related multi-site environment. • Demonstrated experience leading cross-functional projects from concept through implementation. • Strong knowledge of project management methodologies, tools, and best practices. • Experience managing multiple priorities in a fast-paced, service-oriented organization. • Strong analytical, organizational, and problem-solving skills. • Exceptional written and verbal communication skills with the ability to influence stakeholders at all organizational levels. • Advanced proficiency with Microsoft Office Suite, project management software, and reporting tools. • Ability to travel regularly to XWELL locations and project sites. • Project Management Professional (PMP) certification or equivalent project management certification preferred.

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development • Wellness programs