User Operations Associate, Data Quality

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $40k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yelp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🍽️ Food & Beverage

🏨 Hospitality

📣 Marketing

Food & Beverage • Hospitality • Marketing

Yelp is a platform that connects people with great local businesses, allowing users to write and share reviews of a variety of services including restaurants, boutiques, salons, dentists, mechanics, plumbers, and more. With approximately 155 million cumulative reviews contributed by users, Yelp enhances the consumer experience by bringing traditional word-of-mouth recommendations online.

📋 Description

• Assess the data quality of incoming data sources to determine viability and reliability • Onboard new data sources by running reports to ensure a data match • Train internal stakeholders on business listing standards and best practices • Develop data quality reporting standards and report quantitative and qualitative results • Drive cross-functional projects and initiatives across engineering, product management, business development, and other internal teams • Manage stakeholder relationships and participate in regular data quality discussions • Surface data quality issues and drive solutions with technical stakeholders • Execute internal quality assessment exercises to identify poor-quality data and calibration needs • Identify and drive data improvement projects from start to finish • Ensure deadlines are met across all workstreams • Maintain and update process documentation, policy references, and training materials • Handle urgent escalations and lead decision-making to resolve issues • Coordinate with an overseas team and distributed stakeholders

🎯 Requirements

• Bachelor’s degree or equivalent work experience • At least 1–2 years of experience in a quality assurance, operations, moderation, or similar detail-driven role • Ability to build trackers, pivot tables, and basic formulas in Google Sheets and/or Excel • Strong analytical and problem-solving skills • Ability to collect, organize, and analyze significant amounts of information, identify patterns, and derive solutions to complex problems • Ideally, experience with complex databases such as SQL, Splunk Reports, and Tableau • Ability to quickly learn internal tools and Content Management System (CMS) platforms • Comfortable working across time zones and coordinating with a distributed team • Willingness to utilize AI tools such as Claude • Strong written communication skills • Exceptional cross-functional skills and ability to translate between technical and non-technical teams • Ability to grasp complex engineering issues and communicate them concisely to affected parties • Must be based in the United States

🏖️ Benefits

• Full medical, vision, and dental effective the first day • 15 days PTO, increasing with 2+ years of tenure • 12 paid holidays plus one floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Work from home reimbursement • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Bonus may be offered • Reasonable accommodations for individuals with disabilities