Strategic Client Success Manager

🕒 March 19

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ylopo

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

🤖 Artificial Intelligence

📣 Marketing

Real Estate • Artificial Intelligence • Marketing

Ylopo is a digital marketing platform specializing in AI-driven lead generation, follow-up, and database management tailored for real estate agents. The platform offers tools like AI Text + Voice, dynamic video ads, branded websites, and CRM integration to help real estate professionals generate and nurture leads efficiently. Ylopo's suite of features aims to bring buyers and sellers back to custom sites and maximize clients' success in closing deals. It also integrates seamlessly with CRMs and offers transparency on budget spending through its Mission Control dashboard.

📋 Description

• Serve as a trusted advisor to a portfolio of key customers by listening to them, understanding their objectives, pain points, and goals, and providing guidance and solutions to help them achieve results with Ylopo • Provide support throughout the client’s lifecycle, ensuring that the clients’ and Ylopo’s achievements are met through adoption, growth, and continued subscription • Translate clients’ strategic needs into tactical items and execute on them, including regular check-in calls and account reviews • Understand clients’ full business models, develop rapport across their internal teams, uncover business pain points, and map Ylopo solutions to solve those challenges • Grow usage and adoption of the Ylopo product suite through proactive engagement, education, strategic touchpoints, and effective planning • Coordinate executive leadership, account growth, marketing, and product development personnel to meet account performance, adoption, and client-expectation objectives • Drive incremental business growth through client advocacy and referenceable initiatives

🎯 Requirements

• 5+ years of customer success management experience • 5+ years of experience within SaaS and enterprise software • Proven track record of demonstrated ability to drive client retention, adoption, and advocacy • Experience with Salesforce preferred • Excellent organizational and project management skills to manage multiple priorities and effectively motivate clients to align on execution • Excellent communicator with strong listening skills and technical aptitude • Understanding of real estate and the real estate profession a plus, but not necessary

🏖️ Benefits

• a commitment to personal development • guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company • excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts • team building events, team lunches/ happy hours, and other company wide events • a supportive, caring environment dedicated to continuous learning and growth • 25% of base salary OTE bonus • Medical, dental, and vision benefits • paid holidays, vacation, and sick days • a 401(k) • paid monthly parking (if applicable) • Some small amount of long-distance travel may be required for training, company summits, or client events