Player Support Representative – China Games

Job not on LinkedIn

🔥 0 minutes ago

🌏 Anywhere in the World

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yodo1 Games

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🎮 Gaming

🤝 B2B

💰 $11M Series B - Yodo1 on 2013-12

Gaming • B2B

Yodo1 is a games publishing and growth partner that helps indie and solo mobile game developers scale, monetize, and publish games — originally focusing on China and now operating worldwide. Founded in 2011 by industry veterans, Yodo1 pairs publishing expertise, marketing, localization and growth technologies to accelerate game performance; notable partnerships include titles such as Rodeo Stampede, Transformers: Earth Wars, and Crossy Road. The company positions itself as a B2B partner for studios, offering services across publishing, monetization, user acquisition and China market entry while combining industry experience with analytics-driven tools.

📋 Description

• Handle player inquiries across email, in-game ticketing, live chat, and social media • Maintain and update the player-facing knowledge base and FAQ • Collaborate with QA, development, and community teams to surface recurring issues and player sentiment • Monitor support metrics including response time, resolution rate, and CSAT • Hit SLA targets • Identify patterns in player feedback • Contribute to product improvement proposals

🎯 Requirements

• Native-level Chinese • Exceptional English writing and communication skills • Strong interest in gaming, particularly mobile gaming • Experience in player support • Familiarity with customer service tools such as Zendesk, AiHelp, and WeChat • Ability to empathize with frustrated players while staying solution-oriented • Experience in customer service is a bonus • Experience moderating or managing online communities is a plus • Prior experience with social media management or organizing community events is a plus

🏖️ Benefits

• Allowance to purchase your own device or equipment • Variable compensation through an annual bonus program • Work from anywhere in the world • Flexible hours • Unlimited paid time off • Get paid in your currency of choice • Trust and freedom to try, fail, learn fast, and make a real impact • Career growth opportunities • Energetic, fast-learning, supportive, and diverse team across six continents and 30+ countries