Senior Program Manager – Management, Professional Liability Programs

🕒 June 18

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Counterpart

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛡️ Insurance

☁️ SaaS

🤝 B2B

Insurance • SaaS • B2B

Counterpart is a company that focuses on providing management liability insurance products tailored for small business owners and insurance brokers. They offer a comprehensive range of insurance products including Directors & Officers Liability, Employment Practices Liability, Fiduciary Liability, and General Liability coverage. Counterpart is recognized for its innovative approach to mitigating risks and delivering value through a user-friendly platform, supporting efficiency and effectiveness in claims management and risk assessment. The company is committed to supporting small businesses in navigating financial risks through custom insights and expert guidance. Counterpart partners with brokers to enhance client experiences and offers API integration for seamless service delivery.

📋 Description

• Identify and evaluate new program opportunities, leading due diligence analysis across underwriting, insurance product, legal, and insurance operations. • Support program structure recommendations, including coverage architecture, underwriting guidelines, and rating frameworks aligned to Counterpart's target classes of business. • Draft Program Assessment Template documents with a clear understanding of program requirements, participation, and production requirements, with annual projected forecasts. • Act as the primary point of contact for managing program relationship continuity from inception through consistent production results. • Negotiate, execute, and maintain Program Management Agreements; ensure all contractual requirements, service standards, and authority parameters are met on an ongoing basis. • Conduct regular performance audits and portfolio analyses, measuring results against KPIs established at program inception and surfacing underwriting strategy recommendations to Insurance Product. • Work cross-functionally with the insurance product team on renewal terms and processes for new and existing program opportunities. • Identify and drive process improvements that increase efficiency and scalability across program operations. • Participate in partner visits and facilitate ongoing communication between agency partners and Counterpart's service team to resolve policy, billing, and underwriting matters. • Prepare and present materials for stewardship reviews, board meetings, and business updates; coordinate meeting logistics, agendas, and follow-through. • Attend national trade conferences and industry events as a senior representative of Counterpart's programs business, building relationships and advancing brand presence. • Review legislative and market developments affecting program structures; proactively recommend coverage enhancements and flag compliance implications. • Leverage AI-powered tools, including Counterpart's internal, to improve program analysis, client reporting, and operational workflow efficiency. • Bring an experimentation mindset to how technology can accelerate program prospecting, performance monitoring, and client communication.

🎯 Requirements

• 7+ years of relevant experience; college degree required. • Experience in management and/or professional liability insurance, with demonstrated experience in program, captive, or alternative risk structures. • A track record of managing complex program portfolios, including prospecting, underwriting, regulatory compliance, and program stewardship with minimal oversight. • Experience leading or contributing substantively to program due diligence, structure design, and inception; not just operational maintenance of existing programs. • Strong cross-functional instincts: comfortable engaging with actuarial, field underwriting, legal, actuarial, IT, claims, etc at Counterparts to advance program objectives. • Excellent client relationship skills, with experience managing multi-stakeholder partnerships and representing a company externally at senior levels. • Comfort operating in a high-velocity, lean environment and determining their own methods and priorities. • Enthusiasm for AI-forward workflows and a willingness to embed technology into daily practice.

🏖️ Benefits

• Performance bonuses