ServiceNow FSM Architect

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Zaelab

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 $250k Seed Round on 2013-12

B2B • eCommerce • SaaS

Zaelab is a leader in B2B digital transformation, offering enhanced digital experience solutions across industries including manufacturing, distribution, health and life sciences, and high-tech. It specializes in a variety of services such as user experience, content management, configure price & quote, guided selling, product management, and composable commerce. Zaelab partners with major platforms like Salesforce, Shopify, SAP, BigCommerce, Adobe Commerce, and commercetools to deliver optimal B2B, D2C, and marketplace commerce experiences. With the acquisition of Trellis, Zaelab expands its full-service digital agency capabilities to help businesses streamline operations, reduce inefficiencies, and achieve growth in a competitive market landscape.

📋 Description

• Lead end-to-end ServiceNow FSM implementations from discovery through deployment. • Design scalable, best-practice ServiceNow FSM solutions that leverage out-of-the-box capabilities wherever possible. • Facilitate client workshops to gather requirements and translate business needs into technical solutions. • Provide technical leadership to development teams throughout project delivery. • Review solution designs, configurations, integrations, and customizations to ensure quality and scalability. • Partner with project managers to estimate effort, identify risks, and drive successful project delivery. • Support pre-sales by leading discovery sessions, solution demonstrations, architecture discussions, project scoping, effort estimation, and Statement of Work creation. • Act as a trusted advisor to clients throughout implementation and ongoing platform evolution. • Mentor junior consultants and developers on ServiceNow FSM best practices.

🎯 Requirements

• 7+ years of ServiceNow implementation experience. • Deep hands-on expertise with ServiceNow Field Service Management (FSM). • Experience designing and implementing enterprise-scale FSM solutions. • Strong understanding of: • - Work Orders • - Work Order Tasks • - Scheduling & Dispatch • - Dispatcher Workspace • - Mobile Agent • - Service Territories • - Skills Management • - Resource Scheduling • - Asset Management • - CSDM and CMDB • Experience integrating ServiceNow with ERP, CRM, IoT, GIS, or third-party scheduling platforms. • Strong knowledge of Flow Designer, IntegrationHub, REST/SOAP APIs, Script Includes, Business Rules, Client Scripts, and Service Catalog. • Proven experience leading workshops and engaging directly with executive and business stakeholders. • Experience creating project estimates, solution designs, and Statements of Work. • Excellent communication and consulting skills. • Preferred Qualifications • Certified System Administrator (CSA) • Certified Implementation Specialist – Field Service Management (CIS-FSM) • Certified Application Developer (CAD) • Certified Technical Architect (CTA) or Certified Master Architect (preferred but not required)

🏖️ Benefits

• Unlimited Vacation/PTO • Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) • Fully remote and distributed teams • Paid Parental Leave • Ongoing training and education opportunities • 0% Bureaucracy Culture - Focus is on responsibilities, not title