Senior Service Delivery Specialist

🕒 June 25

🇺🇸 United States – Remote

💵 $68.1k - $104.7k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

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👻 Ghost score 31%

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Zayo Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

📦 Logistics

💼 Consulting

🏥 Healthcare

💰 $92.9M Grant on 2023-06

Logistics • Consulting • Healthcare

Zayo Group is a leading global provider of communication infrastructure services, offering a wide range of products and services including fiber & transport, network connectivity, mobile infrastructure, private networks, and various managed services like SD-WAN and security solutions. Zayo's extensive network spans over 145,000 route miles of fiber and connects over 1,500 data centers worldwide. Its services cater to various industries including education, finance, healthcare, retail, media & entertainment, and more, helping businesses achieve scalable and secure connectivity solutions. With a focus on innovation and customer success, Zayo continuously invests in network expansion and service delivery excellence.

📋 Description

• Manage implementation of Lit and Dark Fiber services across Waves, Ethernet, DIA, Managed Solutions, Dark Fiber metro/long-haul, and Fiber to the Tower services • Serve as a key project leader collaborating with customers, sales, sales leadership, product/services, and cross-functional teams • Own projects end-to-end, including kickoff meetings, scheduling, scope and budget tracking, and management of internal and external team members • Orchestrate customer project communications, dependencies, timelines, milestones, and progress • Advocate for customers and provide Voice of the Customer project feedback • Develop and maintain customer project plans based on contractual requirements and service designs • Own budgets, including monitoring, forecasting, and gap-closure planning with Outside Plant when applicable • Perform and oversee daily operational tasks cross-functionally • Manage reports and dashboards for weekly and quarterly forecasting, metrics, and deliverables • Identify gaps and drive improvements with partner teams • Coordinate plans and strategies with sales, product, engineering, procurement, network operations, and field operations • Act as a trusted advisor and assist other team members • Manage a high volume of orders and tasks

🎯 Requirements

• Bachelor's Degree preferred or equivalent work experience required • Minimum of five (5) years of experience in managing Telecom services projects; ten (10) years of experience preferred • Ability to define project dependencies, manage project milestones, meet and exceed project KPIs • Thorough knowledge of Fiber Engineering, Outside Plant, and field operations processes, including budget, design, engineering, permitting, construction, splicing, and scheduling • Strong internal and external collaboration and relationship skills across teams, partners, and customer organizations • Communication, relationship, and leadership skills • Exceptional project leadership and critical thinking skills • Excellent customer management skills, verbal and written, including risk analysis and conflict management/resolution • Ability to influence teams without a direct reporting relationship • Self-driven and motivated to provide exceptional customer service • Ability and desire to identify personal growth areas and continually improve

🏖️ Benefits

• Non-sales roles may be eligible to participate in a discretionary annual incentive plan • Sales roles may be eligible to participate in a sales incentive plan • Health insurance • Life insurance • Disability retirement plans • Paid time off • Excellent Health, Dental & Vision Insurance • Retirement 401(k) Savings Plan • Generous paid time off policy including paid parental leave