ZEALOT
51 - 200 employees
Founded 1998
📣 Marketing
📱 Media
Marketing • Media • Entertainment
ZEALOT is a creative agency that specializes in producing trailers, TV spots, and digital campaigns for major film and television productions. With offices in London, New York, and Los Angeles, ZEALOT works with some of the most popular entertainment projects worldwide, delivering high-quality promotional content that captivates audiences.
Senior EPI Strategist
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🔥 0 minutes ago
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ZEALOT
51 - 200 employees
Founded 1998
📣 Marketing
📱 Media
Marketing • Media • Entertainment
ZEALOT is a creative agency that specializes in producing trailers, TV spots, and digital campaigns for major film and television productions. With offices in London, New York, and Los Angeles, ZEALOT works with some of the most popular entertainment projects worldwide, delivering high-quality promotional content that captivates audiences.
📋 Description
• Own and evolve the EPI framework, scorecards and health metrics across all three brands • Translate guest and behavioral data into prioritized, actionable experience insights • Partner with Research and Design leadership to shape the roadmap and prove impact • Build and present executive-level reporting and quarterly narratives • Define instrumentation and success metrics with analytics and product teams
🎯 Requirements
• 7+ years in UX/CX research, experience strategy or insights, including senior/lead scope • Proven experience-measurement / KPI framework design, including NPS, CSAT, task success and funnels • Strong data storytelling and executive stakeholder management • Comfort with quantitative and behavioral analytics • Experience with large consumer/e-commerce brands is a plus • Experience / CX measurement frameworks and scorecards • UX research strategy • Data storytelling and executive presentation • Behavioral and survey analytics, including NPS, CSAT and task success • Cross-functional stakeholder management • Travel / hospitality / e-commerce domain is nice to have • Analytics tooling such as GA4, Adobe, Qualtrics or Medallia is nice to have • SQL / dashboarding is nice to have
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