Director of Product – Customer Experience, Conversion

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $200k - $240k / year

⏰ Full Time

🔴 Lead

💝 Customer Support

👻 Ghost score 0%

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Zebra Strategies

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

📦 Logistics

💼 Consulting

Marketing • Logistics • Consulting

Zebra Strategies is a minority-owned research firm that specializes in amplifying the voices of cross-cultural, vulnerable, and underserved populations. It offers a diverse range of research services, including market research, quantitative and qualitative research, and focus group moderation. The firm aims to address the marketing and advertising deficiencies by engaging perspectives from different cultures, ethnicities, and socioeconomic backgrounds. With a certified SBA HUBZone status and a commitment to inventive recruitment strategies, Zebra Strategies is known for its holistic approach to discovering solutions for its clients through an understanding of diverse populations.

📋 Description

• Own the primary insurance funnel end to end as the highest-impact core revenue engine • Drive Revenue Per Visitor, conversion rates, and traffic-oriented monetization • Establish product benchmarks, growth targets, and quantitative roadmap prioritization • Define and execute the long-term vision for the transactional insurance funnel • Design tailored user journeys and monetization mechanics based on acquisition source, partner channel, and user intent • Lead, mentor, and raise the operational bar for a team of Product Managers • Protect team focus through joint prioritization, capacity, and ROI alignment • Apply advanced optimization strategies, including multi-armed bandit modeling and multivariate testing • Partner with Data & Analytics to audit tracking infrastructure and eliminate conversion-journey data gaps • Define primary and secondary KPIs reflecting product-driven revenue • Collaborate with engineering, design, data analytics, and commercial teams • Report to product leadership • Help simplify car and home insurance shopping through The Zebra's online tools, services, and licensed agents

🎯 Requirements

• 8+ years of product management experience • 3+ years directly managing and scaling high-performing Product Manager teams • Proven track record of owning high-volume, consumer-facing conversion funnels • Experience driving traffic-oriented monetization within complex, transactional environments • Deep experience in traffic segmentation and dynamic user flows aligned with acquisition channels and intent profiles • Expertise in quantitative prioritization, product benchmarking, and commercial unit economics (RPV, CAC, LTV, conversion velocity) • Understanding of advanced experimentation methodologies, including multi-armed bandit algorithms, multivariate testing, and algorithmic yield management • Excellent leadership and communication skills • Track record of defending roadmap integrity, communicating trade-offs, and influencing senior stakeholders with data • Ability to work remotely across the United States • Must be legally authorized to work in the United States • Position is not eligible for visa sponsorship or visa transfers • California and Massachusetts hires are not supported

🏖️ Benefits

• Competitive Compensation & Stock Option Offering • Health, Dental, Vision & Disability Coverages • Sabbatical program for tenured employees • HSA offering + employer contribution • Fertility support through Carrot • $100 monthly wellness perk • $300 pet reimbursement program • 401k with match • Unlimited PTO (paid time off) + flexibility to enjoy it • Paid Parental Leave Program • Learning & Development Opportunities • Remote work flexibility • Office or hybrid setup option for employees near Austin