Field Service Engineer – Level 2

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZEISS Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

ZEISS Group is a global technology leader specializing in optics and optoelectronics, with a rich history dating back to 1846. Headquartered in Oberkochen, Germany, ZEISS operates in four main segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets. The company generated annual revenue of 10 billion euros and employs around 43,000 people across nearly 50 countries, including a robust network of production sites, sales and service companies, and research & development facilities. ZEISS’s specialties include binoculars, microscopy, eyeglass lenses, biomedical research, and various advanced technologies such as artificial intelligence and machine learning.

📋 Description

• Provide industry-leading installation services for new equipment with attention to detail, high system-performance standards, and professional customer hand-off. • Independently troubleshoot and diagnose issues on assigned equipment quickly and accurately so repairs can happen within a single visit. • Confirm all SVOs within 24 hours of finishing work, following procedures and guidelines for spare parts and time allocations. • Provide accurate, detailed billable quotations within 24 hours as requested. • Complete contract-customer PMs within 90 days of SVO assignment using proper checklists and documentation shared with the customer. • Escalate unresolved issues quickly through the appropriate process. • Educate customers on possible upgrades and accessories and pass leads to the proper channels. • Connect available systems to the ZEISS Predictive Service network. • Conduct special site or system environmental analysis tests as assigned. • Train customers on basic system operation and maintenance using established guidelines. • Care for ZEISS tools and assets. • Return spare parts within one week and manage the individual Stock on Memo account accurately and promptly. • Complete assigned technical training, including pre-reading, independent study, and required courses. • Engage in personal development through the ZEISS CurioZ online training portal and self-directed learning. • Maintain personal safety when visiting laboratories and institutions. • Respect, live, and share ZEISS values with internal and external customers. • Perform other duties as assigned by the manager. • Support customers in the local Pittsburgh area. • May assist Level 1 FSEs and work on defined projects as directed by management.

🎯 Requirements

• 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems. • 3-5 years of professional work experience • Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards (e.g., bacteria, viruses, fungi, parasites, and prions) • Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems • Knowledge of Windows operating environments and word processing and or email applications. Familiarity with databases or CRM Systems a plus. • Ability to read and understand electrical or mechanical engineering documentation and schematics. • Must have driving record in good standing, a valid U.S. driver license, and be able to drive a company provided car/van. • Proven ability to work successfully as an individual contributor or as part of a team. • Good communication skills, able to converse readily in English, both verbally and in writing. (German a plus.) • Good administrative and time management skills • Capable and willing to engage customers in their workspace/environment, including BSL-2 and BSL-3 facilities. If capable and willing, may be asked to engage in a BSL-4 environment. • Willingness and ability to travel domestically and overseas. • Lifting of heavy equipment crates required; crate weight ~ 75 lbs. • Able to obtain corporate credit card • Participation of six months to one-year of formal training as a Field Service Engineer and proficiently maintains all duties and associated responsibilities

🏖️ Benefits

• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Paid time off including vacation, personal, and sick days