Field Service Engineer – Level 2

🕒 June 23

🦬 Montana, Oregon, +3 more states – Remote

🦬 Montana – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $78k - $97k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ZEISS Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

ZEISS Group is a global technology leader specializing in optics and optoelectronics, with a rich history dating back to 1846. Headquartered in Oberkochen, Germany, ZEISS operates in four main segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets. The company generated annual revenue of 10 billion euros and employs around 43,000 people across nearly 50 countries, including a robust network of production sites, sales and service companies, and research & development facilities. ZEISS’s specialties include binoculars, microscopy, eyeglass lenses, biomedical research, and various advanced technologies such as artificial intelligence and machine learning.

📋 Description

• Provide industry-leading installation services for new equipment with an attention to detail, a high standard for system performance and a professional hand-off to the customer. • Independently troubleshoot and successfully diagnose issues on assigned equipment quickly and accurately so that a repair can happen within a single visit. • Confirm all SVOs within 24 hours of finishing the work following all procedures and guidelines for spare parts and time allocations. • Provide accurate and detailed as requested for billable quotations within 24 hours. • Complete all PMs for contract customers within 90 days of SVO assignment using proper checklists and documentation which must be shared with the customer. • Escalate any unresolved issue using the appropriate process quickly to ensure customer satisfaction and rapid resolution. • Educate customers on possible upgrades and accessories to improve the capabilities of their equipment and pass any and all leads to the proper channels. • Connect all available systems to the ZEISS Predictive Service network, as agreed by the Customer. • Conduct special site or system environmental analysis tests as assigned by management. • Train customers on basic system operation and maintenance using established guidelines. • Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities. • Successful completion of all assigned technical training to acquire a thorough knowledge of assigned company equipment. This includes completing all required pre-reading assignments before all classroom courses, independently studying all materials and passing the courses to the satisfaction of the instructors. • Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role) • Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks. Additionally, comply with all customer site safety protocols.

🎯 Requirements

• 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems. • 3-5 years of professional work experience • Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards (e.g., bacteria, viruses, fungi, parasites, and prions) • Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems • Knowledge of Windows operating environments and word processing and or email applications. • Familiarity with databases or CRM Systems a plus. • Ability to read and understand electrical or mechanical engineering documentation and schematics. • Must have driving record in good standing, a valid U.S. driver license, and be able to drive a company provided car/van.

🏖️ Benefits

• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Paid time off including vacation, personal, and sick days