Field Support Engineer II

🔥 15 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ZEISS Group

WebsiteLinkedInAll Job Openings

10,000+ employees

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023).

📋 Description

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines. • Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being. • Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database. • Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures. • Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy. • Support revenue growth through the promotion and retention of service agreements. • Interface with customers in a professional, pleasant and calm demeanor. • Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.

🎯 Requirements

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service. • BS in Electronics, Engineering, or Computer Technology and related fields preferred. • A+ and Net+ certification preferred. • Ability to think through difficult customer issues and generate satisfactory customer satisfaction results. • Must be self-directed, able to work independently with limited management oversight. • Must have good verbal and written communication skills. • Must have strong computer skills. • Must be able to pass required training to service fine mechanics and optics. • Ability to effectively service the equipment on which training is completed. • Multiple project and time management skills are required.

🏖️ Benefits

• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay