Senior Product Designer

🔥 4 hours ago

🏄 California, Maryland, +4 more states – Remote

🏄 California – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $190k - $286k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Define and refine user journeys for employees, managers, and service teams. • Create scalable UI patterns for service discovery, request submission, and fulfillment tracking. • Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows. • Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life. • Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes.

🎯 Requirements

• 5+ years of experience in product design with a strong portfolio showing growth-focused work • Deep experience working on product-led growth in SaaS platforms, especially B2B or enterprise tools • Exposure to ITAM, CRM, HRIS, or other employee experience technologies. • Strong expertise in interaction design, information architecture, and systems thinking. • Proficiency in Figma, prototyping tools, and usability testing methods. • Ability to navigate complexity and create scalable, user-friendly solutions.

🏖️ Benefits

• bonus • benefits