Customer Support, Inside Sales Representative

🕒 July 22

🏄 California, Florida, +3 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏈 Ohio – Remote 🧀 Wisconsin – Remote

💵 $16 - $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⬇️ Inside Sales

🚫👨‍🎓 No degree required

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zentro Internet

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🤝 B2B

👥 B2C

Telecommunications • B2B • B2C

Zentro Internet is a high-speed internet service provider offering blazing fast internet speeds of up to 2 gigabits for residential, commercial, and public use. With a focus on reliability, Zentro delivers an impressive 99. 99% uptime, ensuring customers remain consistently connected. The company provides an ultimate level of control through the Zentro App, allowing users to manage every aspect of their service seamlessly. Zentro is committed to offering responsive customer service and high-grade security features for peace of mind. Based in Chicago, Zentro stands out with its emphasis on fast, reliable internet combined with excellent support services.

📋 Description

• Handle inbound and outbound customer calls professionally and courteously • Identify customer needs and recommend appropriate products or services • Guide customers through signing up for products and services using the company website and portal • Provide basic troubleshooting assistance during sign-up or onboarding • Meet or exceed sales, retention, and performance goals • Accurately document customer interactions in company systems • Resolve customer concerns with patience and a solution-oriented approach • Maintain product and system knowledge through ongoing training • Adhere to company policies, procedures, and ethical standards • Collaborate effectively with team members and support group decisions

🎯 Requirements

• High School Diploma or Equivalent Education • Minimum of two (2) years of experience in customer service, call center, sales, and/or retention • Basic troubleshooting knowledge • Ability to assist customers in navigating websites, portals, and online sign-up processes • High ethical standards and strong work ethics • Strong problem-solving skills • Patience and a positive approach • Self-motivated, detail-oriented, and organized • Ability to work efficiently to meet deadlines • Excellent verbal communication and active listening skills • Must have a distraction-free, dedicated workspace suitable for remote work • Windows 11 operating system; no Macs or Chromebooks • Minimum of 8GB RAM • Ability to connect directly to modem using an ethernet cable • Ability to connect to a USB headset • Camera required for training and meetings • Internet speed of at least 50 Mbps download and 25 Mbps upload • Must be authorized to work in the United States • Must reside in California, Florida, Georgia, Illinois, Ohio, or Wisconsin

🏖️ Benefits

• Commission eligibility • Health, Dental, and Vision benefits • Paid vacation • Sick leave • Paid holidays • Headset, keyboard, and mouse provided by the company