Pharmacy Call Center Support Specialist – 9AM-5:30PM ET Sat.-Sun., 3:30PM-12AM Friday, Monday, Tuesday

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🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service. • Document all incoming calls and dialogue within company software. • Resolve client drug benefit concerns of a medical, financial, or technological nature. • Provides enrollment support for new PACE enrollees. • Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside. • Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place. • Provides help desk support to network pharmacies. • Education PACE staff regarding CK and network pharmacy processes for facility participants. • Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations. • Coordinates and sets up couriers to ensure timely medication delivery. • Attend department and company meetings and educational programs upon request. • Ensures that HIPAA guidelines are followed in every communication with clients. • Interest in learning new tasks for development purposes. • Embody AnewHealth’s Core Values in all communications and interactions.

🎯 Requirements

• Associate’s degree preferred • High School Diploma or equivalent required • CPhT (Certified Pharmacy Technician) certification, a plus • 1 year of customer service/member service experience in a call center or similar, required • Health care industry experience, a plus • Experience in a pharmacy support role, a plus • Knowledge of plan and benefit structures and Medicare guidelines, a plus • Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software. • Excellent communication skills, both verbal and written. • Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner. • Must have a strong patient centered focus. • Excellent communication skills, especially via phone. • Understanding of clinical terms and impacts. • Able to multi-task and handle multiple priorities without sacrificing quality. • Detail oriented and organized.

🏖️ Benefits

• medical/dental/vision • flexible spending • company-paid life insurance • short-term disability • voluntary benefits • 401(k) • Paid Time Off • paid holidays