Serv Recruitment Agency
1 - 10 employees
Founded 2018
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
Serv Recruitment Agency is a boutique recruitment agency specializing in helping growth companies source aligned leaders to drive sustainable growth. With a focus on people strategy, Serv Recruitment Agency assists businesses in creating effective strategies to identify and attract the right talent necessary for organizational growth and sustainability.
Client Support Specialist
Job not on LinkedIn
🔥 0 minutes ago
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Serv Recruitment Agency
1 - 10 employees
Founded 2018
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
Serv Recruitment Agency is a boutique recruitment agency specializing in helping growth companies source aligned leaders to drive sustainable growth. With a focus on people strategy, Serv Recruitment Agency assists businesses in creating effective strategies to identify and attract the right talent necessary for organizational growth and sustainability.
📋 Description
• Manage multiple live chats at a time consistently throughout the day • Troubleshoot client issues and research resolutions • Provide timely, detailed, and valuable responses to clients • Coordinate with cross-functional teams including Tech, Tax, and Risk to ensure client inquiries are addressed appropriately • Provide accurate information about products, services, policies, and account details • Maintain a professional, friendly tone even in high-pressure situations
🎯 Requirements
• 1+ years of prior experience in live chat or ticketing systems required • Prior customer service experience required • Strong analytical skills and ability to research complex trading queries • Ability to communicate results clearly and effectively to clients • Ability to learn new processes and procedures quickly • Strong written communication skills • High attention to detail • Ability to multitask while managing time effectively • Ability to work in a fast-paced environment • Prior remote work experience is a plus
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