Customer Success Manager

🕒 2 days ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $75k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZeroFox

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $74M Series D on 2020-02

Consulting • Healthcare • Logistics

ZeroFox is a leading provider in the external cybersecurity industry, offering a comprehensive platform for digital risk protection. The company focuses on securing businesses beyond the traditional perimeter by providing services such as external attack surface management, threat intelligence, and digital threat disruption. ZeroFox offers brand protection, domain protection, social media protection, and executive protection to prevent fraud, impersonations, and data leaks across social media, the surface web, and the dark web. Additionally, their platform includes incident response and physical security intelligence, making it a robust solution for organizations seeking to safeguard their brand and data against cyber threats. ZeroFox’s innovative solutions are trusted by industries ranging from financial services to healthcare, media, and public sector, helping them stay proactive against emerging digital risks.

📋 Description

• Build and maintain post-sales relationships with customers across diverse industries and company sizes • Serve as a trusted technical advisor and support contact for ZeroFox customers • Proactively update customer platforms and create reporting showing solution effectiveness • Provide ongoing customer education and advocate for customer needs • Define business and technical requirements with customers • Support product and services teams in defining scope of work • Partner with customers to deliver consistent, high-quality engagement and ensure customer success • Build curated customer experiences with the ZeroFox platform and operating environment • Execute and refine scalable enablement programs, including building customer champions • Advise customers as a subject matter expert on platform configuration and value • Liaise with technical support leads regarding platform configuration requests and use-case changes • Design and develop solutions using ZeroFox’s platform, integrations, and APIs • Deliver web-based training to user groups • Conduct discovery and education activities to identify opportunities for expanded platform usage • Provide frontline technical support for best-practice and informal customer questions • Engage ZeroFox resources to resolve customer issues quickly • Collaborate with Product, Customer Operations, Services, and other internal organizations to improve customer experiences and products • Maintain current functional and technical knowledge of ZeroFox service options • Document best practices for developing and using ZeroFox solutions • Conduct targeted consultations tailored to customer needs and business goals to drive adoption, maturity, and growth

🎯 Requirements

• Experience in a related function, typically obtained in 3+ years • Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously • Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies • Successful management of customer support engagements to completion with high levels of customer satisfaction • Excellent analytical and problem-solving skills • Exceptional verbal and written organizational, presentation, and communication skills • Customer service orientation and belief in teamwork, collaboration, adaptability and initiative • Demonstrable success in strategic thinking and tactical execution while maintaining high customer satisfaction and retention in a fast-paced environment • Competitiveness and competitive awareness • Proficiency in explaining strengths and vulnerabilities • Willingness to travel as required based on customer and business need • Knowledge of data analytics, dashboards, and reporting • Written and spoken fluency in English and Arabic languages • Skill with JIRA, SQL, Salesforce, Google Apps, and Zendesk • Bachelor’s or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or similar background • Certifications listed: CISSP, CISA, Security+ • Past experience working in customer success, technical support, configuration and/or training capacity

🏖️ Benefits

• Community-driven culture with employee events • Respectful and nourishing work environment • Employee events • Equal employment opportunity without discrimination or harassment