Customer Success Manager, DFR Mid-Market

🔥 0 minutes ago

🏖️ New Jersey, New York, +4 more states – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $120k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Skydio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🎖️ Defense

🏭 Manufacturing

📦 Logistics

💰 $170M Series E - Skydio on 2024-11

Defense • Manufacturing • Logistics

Skydio is a manufacturer of autonomous drone systems that combine advanced onboard artificial intelligence, sensors, and cloud software to automate flight for inspection, security, public safety, and mapping missions. Its product family (including the X10, X10D, R10, docking stations, and software such as Skydio Autonomy and DFR Command) is designed for rapid situational awareness, automated inspections, site security, and Drone-as-First-Responder deployments for government, utilities, and enterprise customers. Skydio delivers integrated hardware, software, and services to enable safer, faster, and more autonomous operations in challenging environments.

📋 Description

• Lead all aspects of customer implementation, usage, retention and expansion in the public safety space • Build scalable processes for customer onboarding and post-sales success • Track and manage implementation projects with mid-market enterprise customers to deliver technology and services successfully • Develop healthy customer relationships through proactive support and cadence-based follow-ups • Quantify product feedback and brief executives to guide software and hardware engineering improvements • Advocate for mid-market customers by understanding their use cases and needs • Lead Quarterly Business Reviews and customer check-ins • Manage accounts to drive adoption, expansions and renewals • Serve as a bridge between public safety customers and Skydio’s technical teams • Collaborate with Product, Engineering and Sales functions • Report to the Manager, Customer Success

🎯 Requirements

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement) • Ability to travel 25+% of the time • Ability to obtain Part 107 certificate • Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules • Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises • Excellent written and verbal communication skills • Strong focus on project management tools and concepts • Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position • Experience with commercial Unmanned Aircraft Systems and related software development/deployment • Ability to work directly with customers through proactive, metrics based engagement • Ability to work closely with customers to ensure renewals and identify accounts at risk of not renewing • Ability to work closely with customers and sales to ensure expansion and identify vertical-specific pain points • Strong preference for candidates based in New York, New Jersey, Massachusetts, Pennsylvania, Virginia, or Maryland and near a major airport

🏖️ Benefits

• Equity in the form of stock options • Comprehensive benefits package • Group health insurance plans • Paid vacation time • Sick leave • Holiday pay • 401K savings plan • Relocation assistance may be provided for eligible roles