Manager, CRM Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TAXWELL

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

⚖️ Legal

💸 Finance

💼 Consulting

Legal • Finance • Consulting

TAXWELL is a legal services firm specializing in international and national tax advice, litigation, mergers and acquisitions (M&A), and board room counseling. With over 20 years of experience, the firm consists of tax and corporate lawyers who are well-versed in Supreme Court litigation and have backgrounds in the Big Four accounting firms. TAXWELL is known for its niche focus and quality segment, boasting close cooperation with renowned arbitrators and foreign counsel while maintaining steady autonomous growth.

📋 Description

• Lead and develop the CRM Operations team, ensuring strong execution, accountability, knowledge sharing, and continued team growth • Oversee end-to-end email campaign execution, including builds, QA, testing, final deployments, and post-launch validation • Perform hands-on email development, QA, deployments, and troubleshooting during high-volume periods and critical initiatives • Serve as a key administrator and subject matter expert for Salesforce Marketing Cloud and Pardot/Account Engagement • Architect, build, and optimize customer journeys and automated programs using HTML, AMPscript, SQL, segmentation, and automation • Lead setup and enablement of SMS capabilities, including platform configuration, data and audience requirements, testing, QA, and operational readiness • Monitor and optimize deliverability, subscriber health, audience quality, data integrity, and campaign performance • Establish QA standards, workflows, documentation, and operational best practices • Identify and implement process improvement, automation, and AI-assisted solutions • Provide CRM platform expertise and recommendations for broader business and technology initiatives • Partner with stakeholders across marketing, technology, analytics, and business teams to solve technical and operational challenges

🎯 Requirements

• Bachelor’s degree in Marketing, Communications, Technology, or related field, or equivalent relevant experience • 7+ years of experience in CRM, email marketing, or marketing operations • 3+ years of experience leading and developing teams • Strong hands-on experience with Salesforce Marketing Cloud (SFMC), including Email Studio, Journey Builder, Automation Studio, Contact Builder, and related capabilities • Experience with Pardot/Account Engagement, particularly supporting B2B campaign execution and automation • Hands-on experience architecting and implementing complex customer journeys and automated programs • Experience with or knowledge of SMS implementation and execution, preferably within the Salesforce ecosystem • Proficiency in HTML, AMPscript, SQL, personalization, data extensions, and automated workflows • Strong understanding of email deliverability, segmentation, subscriber management, QA, testing, and data quality best practices • Ability to balance people leadership, hands-on execution, and technical problem-solving in a fast-paced environment • Strong organizational and analytical skills with the ability to manage multiple priorities and translate insights into actionable recommendations • Salesforce Marketing Cloud and/or Account Engagement certifications are a plus

🏖️ Benefits

• Supportive, open, and inclusive atmosphere • Equal employment opportunity environment • Disability assistance or accommodation during the hiring process