Customer Success Manager – Public Sector

🕒 2 days ago

🇺🇸 United States – Remote

💵 $75k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZeroFox

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $74M Series D on 2020-02

Consulting • Healthcare • Logistics

ZeroFox is a leading provider in the external cybersecurity industry, offering a comprehensive platform for digital risk protection. The company focuses on securing businesses beyond the traditional perimeter by providing services such as external attack surface management, threat intelligence, and digital threat disruption. ZeroFox offers brand protection, domain protection, social media protection, and executive protection to prevent fraud, impersonations, and data leaks across social media, the surface web, and the dark web. Additionally, their platform includes incident response and physical security intelligence, making it a robust solution for organizations seeking to safeguard their brand and data against cyber threats. ZeroFox’s innovative solutions are trusted by industries ranging from financial services to healthcare, media, and public sector, helping them stay proactive against emerging digital risks.

📋 Description

• Develop and maintain trusted advisor relationships with Federal, State, Local, and Education customers, ensuring long-term customer success and retention • Partner with customers across industries and sizes to deliver consistent, high-quality engagement • Build curated customer experiences with the ZeroFox platform and larger operating environment • Execute and refine scalable enablement programs, including building customer champions and engaging customers, assets, and programs • Provide subject-matter-expert advice and guidance for ongoing platform usage, configuration, and value realization • Liaise with technical support leads regarding platform configuration requests and use-case changes • Design and develop solutions using the ZeroFox platform and integrations with customer technologies, including API-based integrations • Deliver web-based training to user groups to support organizational adoption • Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes • Serve as a frontline technical resource for best practices and customer questions • Engage other ZeroFox resources to resolve customer issues quickly and advocate for customers • Collaborate with Product, Customer Operations, Services, and other internal organizations to streamline customer experiences and identify product-enhancement trends • Maintain current functional and technical knowledge of ZeroFox service options • Document best practices for developing and using ZeroFox solutions • Conduct targeted consultations, identify customer needs, tailor solutions to business goals, and drive adoption, maturity, and growth

🎯 Requirements

• 3+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role, preferably supporting public sector customers • Experience managing SaaS platform configuration, implementation, and ongoing success for multiple government or enterprise customers simultaneously • Proven experience supporting Federal, State, Local, or Education (SLED) customers, or experience working with government agencies, system integrators, or public sector organizations • Demonstrated success managing post-sales customer engagements, driving adoption, retention, and long-term customer satisfaction • Strong analytical and problem-solving skills with the ability to troubleshoot complex technical and operational challenges • Excellent verbal, written, presentation, and interpersonal communication skills with the ability to engage technical users, program managers, and executive stakeholders • Customer-first mindset with a collaborative approach and the ability to build trusted advisor relationships across internal and external teams • Proven ability to think strategically while executing tactically in a fast-paced, mission-driven environment • Understanding of the public sector cybersecurity landscape, including government security priorities, procurement processes, and customer operating environments • Ability to explain complex technical concepts and demonstrate the value of ZeroFox solutions to both technical and non-technical audiences • Willingness to travel as needed to support customer engagements, onsite meetings, training, and industry events

🏖️ Benefits

• Community-driven culture with employee events • Regular catered lunches for in-office work; snacks, drinks available daily • Generous time off • Comprehensive health benefits & 401(k) plan • Fun, modern workspace • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture