Client Success Manager – Insurance Solutions

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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ZestyAI

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🛡️ Insurance

💰 Debt Financing on 2022-07

Artificial Intelligence • Insurance

ZestyAI is a company that leverages artificial intelligence to deliver risk insights for the insurance industry, transforming risk assessment and management practices. Their AI-powered solutions provide peril-specific risk models for natural disasters such as wildfires, severe storms, hail, and wind, as well as property insights covering aspects like roof age and location data. ZestyAI's offerings are trusted by leading insurers across North America, such as Amica Insurance and the California Fair Plan, to improve underwriting and pricing strategies. By providing regulator-approved insights, ZestyAI helps insurers make smarter decisions to enhance property risk management and foster stronger communities.

📋 Description

• Support client relationships from onboarding through renewal • Drive product adoption and workflow integration within client organizations • Connect client goals to measurable outcomes using ZestyAI solutions • Partner cross-functionally with Product, Risk Analytics, Data Science, Support, Marketing, and other ZestyAI teams • Identify opportunities for deeper product usage and expansion • Build working relationships with underwriters, analysts, and product stakeholders • Own regular client touchpoints, drive follow-up, and keep client priorities moving forward • Support business reviews and connect product adoption, usage, and outcomes to client goals • Monitor usage trends and client health indicators • Bring client feedback and needs back into ZestyAI and coordinate responses • Collaborate with senior Client Success leaders on strategic client and team initiatives

🎯 Requirements

• 1–3 years of experience in Client Success, account management, consulting, or direct experience within the P&C insurance ecosystem • Strong communication skills and genuine interest in working directly with clients • Analytical mindset with ability to interpret data and usage trends • Organizational skills and ability to manage multiple priorities • Curiosity about insurance workflows, analytics, and technology • Comfort working in a high-growth, collaborative environment • Curiosity and comfort using AI tools to automate routine work, improve efficiency, and make day-to-day work more effective

🏖️ Benefits

• Collaborative, high-performance culture • Empowerment to develop and share new ideas • Visible individual impact and recognized contributions • Opportunity to work alongside motivated teammates • Opportunity to work at the forefront of AI in insurance • Direct voice in improving the client experience and products