Senior Client Success Manager

🔥 5 hours ago

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zeta Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

📦 Logistics

✈️ Travel

💰 Post-IPO Debt on 2024-09

Consulting • Logistics • Travel

Zeta Global is an AI-powered marketing cloud that leverages proprietary AI and trillions of consumer signals to acquire, grow, and retain customers more efficiently. The Zeta Marketing Platform (ZMP) offers a comprehensive suite of tools, including data management, customer data platforms (CDP), email service providers (ESP), and digital signal processing (DSP), to create individualized customer experiences and improve marketing outcomes. Zeta emphasizes omnichannel marketing, customer intelligence, and data-driven marketing strategies, partnering with brands, agencies, and publishers worldwide to accelerate brand growth and engagement. Their platform is designed to tackle complex marketing challenges with solutions for customer acquisition, growth, and retention through predictive AI and actionable consumer data.

📋 Description

• Develop and maintain strong relationships with client stakeholders, serving as a trusted partner and advocate • Provide strategic recommendations that drive account growth and performance improvements • Identify opportunities for program optimization, innovation, and incremental revenue generation in partnership with Sales • Create and manage client roadmaps covering milestones, testing strategies, optimization opportunities, and long-term objectives • Oversee end-to-end execution of marketing campaigns • Coordinate cross-functional teams for campaign launches, creative development, asset implementation, audience targeting, and documentation • Develop and manage project plans, timelines, and deliverables while identifying and mitigating risks • Ensure coordination across internal teams and high-quality client deliverables • Serve as the primary point of contact for client communications, campaign updates, reporting, recommendations, revisions, and operational requests • Lead weekly status calls, quarterly business reviews, and strategic planning sessions • Develop client-facing materials communicating performance, progress, and future opportunities • Maintain documentation of client activities, decisions, deliverables, and action items

🎯 Requirements

• Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field, or equivalent professional experience • 6+ years of experience in digital advertising, account management, client services, project management, or a related client-facing role • Proven ability to build, manage, and strengthen relationships with stakeholders at all levels of an organization • Demonstrated success managing multiple complex projects in a fast-paced, deadline-driven environment • Strong strategic thinking and problem-solving skills, with the ability to translate client objectives into actionable recommendations • Excellent organizational skills and attention to detail, with the ability to manage competing priorities effectively • Exceptional written, verbal, presentation, and business communication skills • Willingness to travel as needed to support client meetings, business reviews, and company events • Preferred: Experience working within a cross-functional environment that includes Sales, Operations, Creative, Analytics, and Product teams • Preferred: Ability to interpret campaign performance and identify opportunities for optimization and growth • Preferred: Experience presenting to executive-level stakeholders

🏖️ Benefits

• Unlimited PTO • Excellent medical, dental, and vision coverage • Employee Equity and Stock Purchase Plan • Employee Discounts • Virtual Wellness Classes • Pet Insurance