Senior Technical Project Manager – CRM

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🏄 California – Remote

🏄 California – Remote

💵 $140k - $200k / year

⏰ Full Time

🟠 Senior

🤓 Technical Project Manager

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Zeta Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

📦 Logistics

✈️ Travel

💰 Post-IPO Debt on 2024-09

Consulting • Logistics • Travel

Zeta Global is an AI-powered marketing cloud that leverages proprietary AI and trillions of consumer signals to acquire, grow, and retain customers more efficiently. The Zeta Marketing Platform (ZMP) offers a comprehensive suite of tools, including data management, customer data platforms (CDP), email service providers (ESP), and digital signal processing (DSP), to create individualized customer experiences and improve marketing outcomes. Zeta emphasizes omnichannel marketing, customer intelligence, and data-driven marketing strategies, partnering with brands, agencies, and publishers worldwide to accelerate brand growth and engagement. Their platform is designed to tackle complex marketing challenges with solutions for customer acquisition, growth, and retention through predictive AI and actionable consumer data.

📋 Description

• Define project scope, work breakdown structure, and schedules • Lead project status and working meetings • Prepare and distribute progress reports • Manage risks, dependencies, issues, and project deviations • Perform delivery planning for assigned projects • Develop team members, remove roadblocks, and mentor teams • Support the Product Owner with customer expectations, stakeholder communications, and project governance • Define and manage project management processes and champion Agile best-practice improvements • Promote team empowerment, engagement, meaningful contribution, and sustainable delivery quality • Lead fact-gathering sessions covering current and future-state processes and risks • Manage project documentation and capture stakeholder requirements • Lead cross-functional meetings, report status, and drive issues to resolution • Present portfolio initiative updates and own issue resolution • Analyze and implement process and program improvements • Manage projects for on-budget delivery • Manage escalations and drive timely project launches • Manage client pod delivery programs and communicate status, issues, and risks • Maintain change requests, issue logs, risk mitigation plans, escalations, decision tracking, and postmortems • Ensure adherence to agreed delivery methodologies and minimize project risks

🎯 Requirements

• Solid understanding of software development life cycle models • Expert knowledge of Agile and traditional project management principles and practices • Ability to blend Agile and traditional approaches to fit project and business environments • Experience or understanding of CRM, Email, SMS, and CDP • Experience with enterprise-level PPM software such as Jira, Grenhopper, Rally, VersionOne, and Resource Guru • Proficiency with Microsoft Project, Visio, Office tools, and dashboard tools • Operations and technical project delivery experience with a database agency or technology company • Strong communication skills and ability to translate complex issues into understandable terms • Ability to manage multiple projects across various lifecycle stages • Experience leading interdisciplinary teams through short- and long-duration projects • Demonstrated experience developing and rolling out business and operational processes • Ability to interface with cross-functional team members and senior management • Ability to set expectations for scope, timeline, and deliverable quality • Creative problem-solving skills with attention to detail and broad perspective • BA or BS or equivalent experience required • Excellent oral and written communication skills with business and IT stakeholders at all levels

🏖️ Benefits

• Unlimited PTO • Excellent medical, dental, and vision coverage • Employee Equity • Employee Discounts • Virtual Wellness Classes • Pet Insurance