Closing Coordinator

🔥 1 hour ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Providing exceptional customer service in handling phone, email, and SMS text message communications from customers, clients, and other stakeholders of our transactions; • Managing a real estate closing pipeline, in partnership with Closers and other operational stakeholders, to ensure our customers experience a smooth, on-time closing • Reviewing purchase contracts across multiple states and uploading relevant information to files; • Partnering with third-party vendors for on-time delivery and processing of necessary documents and services for closing; • Delivering and obtaining necessary information to and from buyers, sellers, agents, and lenders in preparation for closing; • Assisting in preparation of closing fees within the file, including calculation of recording fees and title charges, processing of invoices, and preparing payments for disbursement; • Assisting in preparation of documents for closing, including ensuring documents packages are prepared according to specific client preferences as well as to local county and state requirements; • Working cross-functionally with members of adjacent operations team, including exam, curative, funding, and post-closing, in a collaborative manner; • Delivering clear and effective feedback to workflow and platform enhancements made by the Spruce product, engineering, and data science teams.

🎯 Requirements

• Must have extensive customer service experience, working within or adjacent to real estate transactions. • Must have title and escrow experience at a national scale. • A customer service mindset, putting the buyers’, sellers’, agents’, and lenders’ experience above all else • A proficiency working with various technologies and applications, specifically workflow tools that support phone and email management • A mastery of prioritizing competing deadlines and multi-tasking across various transactions and tasks; • Effective and clear communication skills, both with external customers and internal team members; • The attention to detail required to accurately and completely prepare and review financial and settlement documentation; • The ability to learn and adhere to county, state, and regulatory requirements and nuance; • A forward-thinking approach to problem solving; • Enthusiasm to partner with our technical teams in discovery, testing, and feedback for new product enhancements and features; • An eagerness to grow within the role and develop the skills needed to progress into other senior positions within the closing operations team.

🏖️ Benefits

• equity awards based on factors such as experience, performance and location • flexible work arrangements