Investor Suspense Analyst

Job not on LinkedIn

🔥 5 minutes ago

🏄 California, Connecticut, +6 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $27 - $44 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Own and actively manage an investor suspense pipeline, ensuring files are prioritized, worked within service levels, and moved toward sale • Review investor conditions and loan documentation to determine what is needed to clear suspense items and resolve outstanding issues • Partner with internal teams, aggregators, and investors to research file discrepancies, validate documentation, and coordinate next steps • Navigate multiple systems and investor portals to track conditions, maintain file progress, and document updates accurately • Communicate professionally with internal partners, external contacts, and borrowers, when needed, to gather information and move files forward • Exercise sound judgment in identifying when to resolve issues independently and when to escalate more complex scenarios • Contribute to process improvements, trend identification, and stronger visibility into recurring suspense issues • Help protect the customer experience and Zillow brand by handling sensitive situations with professionalism, urgency, and empathy

🎯 Requirements

• 2+ years of relevant mortgage operations experience, ideally in post-closing, investor suspense, funding, closing, processing, or a related back-end mortgage function • Experience managing a pipeline or high-volume queue while working against deadlines and service levels • Familiarity with loan documentation and the ability to interpret conditions, identify missing items, and work through post-closing issues • Strong written and verbal communication skills, including the ability to handle sensitive borrower or partner interactions professionally • Strong system navigation skills, proficiency with standard productivity tools such as Outlook, Word, and Excel or Google Workspace equivalents, and comfort learning multiple tools, portals, and workflows • Demonstrated problem-solving skills, sound judgment, and the ability to work through ambiguity in a fast-paced environment • Strong organization, attention to detail, and follow-through, with the ability to take ownership in a growing and evolving function

🏖️ Benefits

• equity awards based on factors such as experience, performance and location