Partner Support Consultant

🔥 1 minute ago

🏄 California, Colorado, +16 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $21 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Work with a team focused on troubleshooting technical issues, handling billing inquiries, and educating partners on our products and services through a variety of channels • Provide world-class support to Zillow’s Partners and real estate agents • Address issues while anticipating our customer’s needs and maintaining a high level of integrity and customer service • Act as subject matter experts on Zillow’s products, features, and functionality, striving to resolve inquiries the first time they contact us

🎯 Requirements

• 1-2 years working in a contact center and work-from-home environment is preferred • At least 1-2 years of experience in a customer-facing role understanding the customer is our North Star • Demonstrated track record of meeting or exceeding performance targets/goals • Experience managing large amounts of customer contacts (inbound and outbound calls, chat, and emails) in a timely manner • Proven organizational, and time management skills with the ability to multitask during customer contacts • Experienced working from home in a designated private space and able to meet specific internet and space requirements • Confident and compassionate with both verbal and written communication • Adaptable to ongoing changes in process and structure • Supportive of your team and striving to consistently treat everyone with respect, compassion, and appreciation • An advocate for our Partners and Zillow who is able to go beyond issue resolution to protect and strengthen the relationship.

🏖️ Benefits

• Competitive base salary • Eligibility for equity awards based on factors such as experience, performance and location.