Zillow
5001 - 10000 employees
Founded 2006
🏠 Real Estate
🛍️ eCommerce
👥 B2C
💰 $4.1M Post-IPO Equity on 2012-12
Real Estate • eCommerce • B2C
Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.
Support Services Specialist
Job not on LinkedIn
🔥 0 minutes ago
🏄 California, Colorado, +16 more states – Remote
💵 $29 - $46 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
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Zillow
5001 - 10000 employees
Founded 2006
🏠 Real Estate
🛍️ eCommerce
👥 B2C
💰 $4.1M Post-IPO Equity on 2012-12
Real Estate • eCommerce • B2C
Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.
📋 Description
• Handle a high volume of partner inquiries via email, live chat, and occasional phone support • Support real estate professionals, StreetEasy customers, and internal teams across a broad range of issues • Own conversations end-to-end, triaging, resolving, and routing contacts • Build relationships with partners by understanding their business goals • Serve as the voice of the partner, translating frontline insights into actionable feedback • Collaborate cross-functionally to surface partner feedback
🎯 Requirements
• Experienced in high-volume customer support, account management, or a client-facing role • Technically sharp and a confident troubleshooter • An impactful communicator with exceptional written and verbal skills • Customer-obsessed with a proactive and solutions-oriented approach • Proficient in Google Drive and open to working with AI tools
🏖️ Benefits
• competitive base salary • equity awards based on experience, performance, and location • flexible working hours
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