Field Service Engineer IV

🕒 May 9

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $0 - $136k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ZincFive, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

⚡ Energy

🔧 Hardware

☁️ SaaS

💰 $54M Series D on 2022-12

Energy • Hardware • SaaS

ZincFive, Inc. is a company specializing in energy solutions with a focus on nickel-zinc batteries. They provide innovative technology for various applications in energy storage and management, catering to industries that require reliable and sustainable power sources.

📋 Description

• Perform Battery Cabinet (BC) installation, start-up and conditioning, commissioning, debug and testing, as required at client locations • Troubleshoot and failure analyze product issues via email, phone, or travel to customer sites • Work with Engineering, Quality, Sales, and Production to promptly and efficiently resolve product issues and satisfy customer expectations and requirements • Generate, track, and report Key Performance Indicators (KPIs) for the department • Technical documentation of necessary processes and procedures • Provide exceptional technical service and support to internal and external customers to ensure the highest level of customer satisfaction • Conduct training and refreshers on Battery Cabinet (BC) Systems to Service and Support personnel, customers, and 3rd party service providers • Travel as needed (up to 75%) within in the U.S. and internationally

🎯 Requirements

• Bachelor’s degree in electrical/electronic engineering, mechanical engineering, electro-chemistry, or equivalent experience in related field • Minimum of 3 years’ experience with Battery/Battery Management System and Uninterruptible Power Supplies (UPS) in the Data Center Market • Minimum of 3 years’ experience working with and around high voltage equipment in indoor/outdoor industrial environments • Software/Firmware testing/programming experience • Deep knowledge of electrical/electronic schematics and understanding mechanical designs • Experience using test equipment such as oscilloscopes, programmable power supplies, AC/DC power analyzers, digital multimeters, electrical/electronic loads • Ability and experience providing customer-facing support while remaining professional and calm in high stress situations • Experience traveling and managing travel expenses and schedule • Experience training technicians, external customers, and 3rd party service providers • Experience with Data Center network and communication systems • Demonstrate teamwork, dependability, high integrity, and a solid work ethic • Ability to learn and adapt quickly • Ability to work independently with minimal supervision onsite and in the field • Excellent computer skills including MS Office Suite, Visio, SAP, or other ERP programs

🏖️ Benefits

• medical • dental • vision • life insurance • 401k • paid sick time • paid time off for vacation • paid holidays • paid community service days • professional/personal learning program • applicable state/federal paid family leave