Enterprise Account Manager

🔥 11 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $85k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZipLiens

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

ZipLiens is a company that specializes in personal injury lien resolution services. They offer technology solutions and expert negotiation services to help law firms save time and resources spent on resolving various types of liens, such as healthcare and insurance liens. ZipLiens integrates with personal injury firms to provide significant time and cost savings, improving productivity and profitability. Their services also include process transparency and responsive communications through a customer portal. ZipLiens aims to ensure quality and timely reductions in liens by handling cases related to Medicaid, Medicare, military liens, private health insurance, hospital liens, and more. They are trusted by top law firms across the US for their efficient and effective lien resolution skills.

📋 Description

• Serve as the senior, strategic point of contact for a portfolio of high-value, high-complexity accounts • Build relationships with managing partners, COOs/CFOs, and other firm leadership • Develop and maintain account plans and lead regular business reviews • Own renewal, retention, and expansion outcomes, including revenue and account health targets • Monitor lien density and fee-agreement alignment to flag anti-profitability risk and recommend pricing or contract adjustments with Finance • Partner with the Lien Resolution team on complex, high-stakes case escalations • Generate executive-level reporting and account health dashboards • Monitor intake volume and trend direction as leading indicators of account health • Share risk and opportunity insights with Customer Success leadership and take proactive follow-up action • Oversee onboarding for new enterprise accounts, including custom implementation/pilot and training plans • Serve as escalation lead across Sales, Marketing, Lien Resolution, Tech, and Finance • Partner with other Account Managers on accounts approaching enterprise-level size or complexity • Represent Zipliens at industry events, bar association functions, and conferences • Contribute account and market insight to ICP, pricing, and retention strategy discussions • Adapt to evolving customer and business needs and improve enterprise-tier processes

🎯 Requirements

• 5+ years of experience in enterprise account management, strategic customer success, or customer relationship management, preferably within legal tech, SaaS, or professional/financial services serving law firms • Bachelor's degree required • JD, paralegal background, or related legal, insurance, or claims experience a plus • Demonstrated experience managing high-value customer relationships and executive-level stakeholders, including account planning and business review delivery • Advanced CRM proficiency (Salesforce, HubSpot) • Comfort working with financial and lien data to assess account risk • AI tool experience a plus • Strong negotiation, strategic thinking, and problem-solving skills • Ability to navigate ambiguity in complex, high-stakes cases • Track record of account retention and revenue expansion in a target- or quota-carrying role • Excellent executive presence and written and verbal communication skills • Self-motivated and goal-oriented; comfortable operating with significant autonomy across a smaller, higher-stakes portfolio • Ability to travel 20-30% • Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future

🏖️ Benefits

• Private Health Care Plan (Medical, Dental & Vision) • Company HSA contributions for HDHP participants • Flexible Spending Accounts (Health & Dependent Care) • Company-Paid Short-Term Disability Coverage • Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options • 401(k) Plan with Company Match • Paid Time Off (Vacation, Sick Time & Select Holidays) • Paid Maternity & Paternity Leave • Remote-First Work Environment (Flexible Work from Home) • Performance-based incentive compensation tied to account retention and expansion (plan details to be finalized with HR/Finance)