Lien Resolution Coordinator

🔥 1 minute ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $51k - $69k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZipLiens

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

ZipLiens is a company that specializes in personal injury lien resolution services. They offer technology solutions and expert negotiation services to help law firms save time and resources spent on resolving various types of liens, such as healthcare and insurance liens. ZipLiens integrates with personal injury firms to provide significant time and cost savings, improving productivity and profitability. Their services also include process transparency and responsive communications through a customer portal. ZipLiens aims to ensure quality and timely reductions in liens by handling cases related to Medicaid, Medicare, military liens, private health insurance, hospital liens, and more. They are trusted by top law firms across the US for their efficient and effective lien resolution skills.

📋 Description

• Request liens and handle follow-ups with agencies, lienholders, and payers, including portal-based work for Medicaid, Medicare, and other agencies • Prepare and track document requests, including records, itemized bills, and payment ledgers • Verify provider, payer, and agency contact details and keep them current in the portal • Review claims, billing, medical records, and legal documents to flag missing, duplicate, or inconsistent information • Take on file steps delegated by Strategists and keep files moving between handoffs • Support Strategists on assigned files, including joining customer calls and taking notes • Prepare draft correspondence, reduction requests, and dispute documents for Strategist review • Track settlement activity, deadlines, and follow-ups • Help build and refine team workflows and role standards • Work with Agency Management using agreed standards and procedures in daily contact with agencies and lienholders • Support collaboration with medical review and audit during file handling • Test new tools and R&D initiatives and share practical feedback • Identify issues, repetitive or manual steps, and suggest improvements • Keep file activity accurately documented in the portal according to internal processes and regulatory guidelines

🎯 Requirements

• 1+ years of experience in lien resolution, personal injury, insurance, medical billing, or a related field • Strong attention to detail, with the judgment to spot inconsistencies and raise issues early • A customer-first mindset and confidence communicating with customers, providers, agencies, and payers by phone, email, and on calls • Clear, professional written communication, including drafting correspondence • Organized and able to manage multiple files and priorities while meeting deadlines • A bias toward continuous improvement • Comfortable on a small, collaborative team where processes are still being defined, and willing to dig in, try fixes, and see them through • Comfortable learning new tools and giving feedback as they’re built • Familiarity with case management software, Microsoft Office, or Google Workspace • Experience with Medicare, Medicaid, or other agency and payer portals is a plus • Bachelor’s degree preferred • Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future

🏖️ Benefits

• Private Health Care Plan (Medical, Dental & Vision) • Company HSA contributions for HDHP participants • Flexible Spending Accounts (Health & Dependent Care) • Company-Paid Short-Term Disability Coverage • Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options • 401(k) Plan with Company Match • Paid Time Off (Vacation, Sick Time & 10 paid Holidays) • Parental Leave • Opportunity for a quarterly discretionary bonus