Principal VOIP Engineer, Metaswitch Platform Experience

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $97.5k - $152k / year

⏰ Full Time

🔴 Lead

👷🏻‍♀️ Engineer

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Ziply Fiber

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

📡 Telecommunications

👥 B2C

💰 Corporate Round on 2022-11

Telecommunications • Internet Services • B2C

Ziply Fiber is a leading provider of fiber-optic internet services in the Pacific Northwest, offering high-speed internet plans that cater to both residential and business customers. With a focus on transparency and customer satisfaction, Ziply Fiber provides no annual contracts, no data caps, and a variety of multi-gig internet options designed for modern households and businesses. Their services include whole home WiFi, streaming TV, and phone services, making them a one-stop solution for connectivity needs.

📋 Description

• Provide support for SIP and TDM based soft switch translations, facilities and features on the Metaswitch Call Agent and Media Gateways, Enhanced Application Servers, and SBCs. • Maintaining and updating LERG daily. • Extensive experience supporting central office switching and softswitch platforms, including legacy TDM systems (e.g., Nortel DMS-100, Lucent 5ESS) and modern VoIP/SIP infrastructures. • Deep expertise in SS7, SIP, PRI, media gateways, and session border controllers, including trunk provisioning, call routing, E911, and inter-carrier interconnects. • Proven ability to troubleshoot end-to-end voice issues across TDM and IP transport layers, ensuring high availability in geographically redundant central office environments. • Support Product Engineering with systems architecture planning, system implementation guidelines, and engineering guidelines. • Perform lab testing, design, and architecture work. • Architect new VoIP products and features. • Coordinate with vendors, analyze appropriate product offering and develop new products and services for network. • Test and approval of new product sets. • Provide technical assistance and support to other Service Management teams. • Assist management with all high priority projects and prepare technical presentations. • Provide off-hours, on-call, and weekend coverage as required. • Performs other duties as required to support the business and evolving organization.

🎯 Requirements

• High school diploma or GED. • Bachelor's Degree in related field; or equivalent combination of education and experience. • Minimum of 15 years of experience in a Class 4/5 TDM, softswitch, or hybrid central office environment, with strong experience in Metaswitch and exposure to platforms such as BroadSoft, Lucent 5ESS, Nortel DMS, and GENBAND G6. • Experience with hosted and cloud-based voice applications and services. • Experience with network monitoring, management and troubleshooting with various tools such as Packet Sniffer utilities, Wireshark and Metaswitch SAS. • Experience in designing, implementation, and maintaining secure IP networks. • Extensive knowledge of feature delivery in hosted VoIP environment (hosted services, SIP trunking, PRI trunking via IAD, VoIP CPE, enhanced business features, etc.). • Extensive knowledge of VoIP protocols, SIP signaling with emphasis on RTP and SDP, network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet tagging mechanisms. • Ability to interface well with customers (internal and external).

🏖️ Benefits

• Medical • Dental • Vision • 401k • Flexible spending account • Paid sick leave and paid time off • Parental leave • Quarterly performance bonus • Training • Career growth and education reimbursement programs