Enterprise Customer Success Manager

🕒 May 28

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZipRecruiter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🎯 Recruiter

👥 HR Tech

🤝 B2B

💰 $550M Post-IPO Debt on 2022-01

Recruitment • HR Tech • B2B

ZipRecruiter is an online employment marketplace that connects job seekers with employers. It offers a platform where candidates can create profiles and search for jobs, while employers can create accounts to list job openings. The platform sends instant job alerts to potential candidates using powerful matching technology, ensuring convenience for job seekers and efficient recruitment for businesses. ZipRecruiter's services are utilized by small & medium businesses, enterprise businesses, and individual job seekers alike, aiming to streamline the job search and recruitment process.

📋 Description

• Own the post-sale customer experience for a dedicated enterprise book of business, from onboarding to revenue retention • Leverage analytical skills to deliver results against shared customer success measures • Implement and optimize solutions that improve product performance • Create and guide customers through data-driven narratives and meaningful insights • Partner with Sales and Product Strategy teams to deliver customer results • Work with AdOps to oversee accurate implementation of campaigns and integrations • Serve as a trusted partner and recruitment expert to key customer stakeholders • Establish relationships with new and existing customers and provide strategic recruiting guidance • Collaborate with Sales and Product Strategy to drive revenue retention, renewals, and upsells • Monitor and optimize performance against success targets • Oversee account setup and project-manage implementation through launch, including training and onboarding • Serve as the customer point person and leverage internal teams to troubleshoot technical issues • Travel to visit customers as needed • Maintain advanced knowledge of industry technologies and ZipRecruiter products • Leverage Gemini AI to enhance workflow processes and functions

🎯 Requirements

• 2+ years of experience as a Customer Success Manager • 1+ year of experience working with Enterprise and/or high value customers • Experience with Recruitment Advertising and/or Performance Based Advertising • Ability to develop and deliver compelling presentations using data storytelling • Detail-oriented, organized, and strong time-management skills • Ability to learn quickly, adapt to feedback, and work in a rapidly changing environment • Ability to build rapport and establish relationships with customers and colleagues, including sales and product/technical teams • Ability to work independently and within a team environment • Advanced knowledge of G Suite (docs, sheets, decks, Gmail, Calendar) • Experience working with programmatic platforms is a plus • Passion for providing excellent customer service and creating “WOW” experiences

🏖️ Benefits

• Target commission of $15,000.00 - $20,000.00 USD annually based on 100% quota attainment • Equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package • Full range of medical, financial, and other benefits • Remote work option for most US-based positions