Diagnostics Technical Specialist

🔥 0 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟢 Junior

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Zoetis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1952

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

📋 Description

• Provide on-site support to veterinary clinics, laboratory research, and veterinary academic settings • Support implementation, training, operations, applications, and problem resolution for veterinary diagnostic products and services • Install analyzers and support diagnostics implementation, PIMS/connectivity, workflow improvements, and product utilization • Manage relationships with assigned clinics to improve utilization, adoption, and implementation time • Identify and evaluate clinic pain points and implement workflow processes that improve customer experience • Provide technical assistance, troubleshooting, and resolution of complex system problems • Deliver formal and informal product guidance, instruction, and training • Provide post-sale product installation, validation, applications, and operations training • Complete daily activity documentation and detailed customer visit reports • Collaborate with the Area Business Manager and Diagnostic Solutions Consultant • Identify and report opportunities for additional analyzers, consumables utilization, and customer referrals

🎯 Requirements

• At least one year of experience working in a clinical setting • Basic computer skills, including Microsoft Office, Teams, Excel, Adobe, and A.I. software • Knowledge of diagnostic products, instrumentation, and clinic processes • Analytical mindset, coachability, and critical thinking skills • Availability and willingness to travel up to 75% of the work week • Flexibility to accommodate customer visit requests • Ability to safely lift and move 60 lbs. • Understanding of general veterinary clinic operations, including diagnostic applications, financial limitations, training requirements, and workflow processes • Ability to create and deliver clear and effective training presentations • Associate’s degree required • Bachelor’s degree preferred • Degree from a Veterinary Technology Program preferred • Credentialed Veterinary Technician preferred • Authorization to work in the US, or ability to obtain authorization; sponsorship is discretionary

🏖️ Benefits

• Collaborative work environment • Opportunities to learn and grow • Diverse and exciting career opportunities • Supportive global animal health industry • Equal opportunity employment • Reasonable accommodation for individuals with disabilities