Director, Technical Success – SecOps

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $199.5k - $285k / year

⏰ Full Time

🔴 Lead

🛡️ Security Operations

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Develop the vision and operating structure for the SecOps Technical Success team in the Americas, India, and Israel • Collaborate with global Customer Success leadership to align SecOps goals with the corporate strategy • Build strong, lasting relationships with key stakeholders for our top customer accounts • Oversee the development of tailored customer success plans for our Strategic accounts • Use a strong technical background to address technical challenges and ensure customer value realization.

🎯 Requirements

• 8+ years of experience in customer success, account management, or related roles • At least 5 years in a management role overseeing individual contributors or subordinate managers • Bachelor's degree in a relevant field such as Computer Science, Information Technology, or Business Administration • Experience managing customer relationships in a B2B SaaS environment • Solid understanding of security operations, networking, security technologies, and cloud computing • Proficiency in analyzing complex data to identify trends, forecast customer behavior, and make evidence-based decisions.

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more!