Principal AI Product Manager

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $171.5k - $245k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Define the long-term vision, strategy, and roadmap for the Customer Success AI product portfolio, aligned to business priorities and operational goals • Identify and prioritize high-impact opportunities to apply AI across internal Customer Success workflows, including productivity, knowledge access, decision support, workflow automation, and operational intelligence • Manage the AI product portfolio across incubation, pilot, production, scale, and optimization, leading products end to end from concept through launch, adoption, measurement, and lifecycle management • Partner closely with Customer Success leaders, internal users, Engineering, UX, Data, AI Platform, and IT to translate pain points and complex workflows into intuitive, scalable AI-native products • Drive prioritization and tradeoff decisions across the portfolio by balancing user value, business impact, technical feasibility, risk, governance, and platform reuse

🎯 Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain • 10+ years of product management experience delivering enterprise software, SaaS products, or internal enterprise platforms, with 3+ years leading AI-powered, Generative AI, intelligent automation, or workflow intelligence products • Proven track record of defining long-term product strategy and managing complex product portfolios or interconnected product areas • Strong understanding of enterprise AI concepts and architectures, including LLMs, AI agents, RAG, prompt engineering, evaluation approaches, and agentic workflows • Experience building workflow applications, employee productivity solutions, or internal enterprise products, with a data-driven approach to defining KPIs, measuring adoption and business outcomes, and guiding prioritization • Exceptional product judgment, communication, leadership, and stakeholder management skills, with experience working cross-functionally across Engineering, Design, Data, Platform, and business teams to drive scalable outcomes in ambiguous environments.

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more!