Senior Technical Success Manager – Healthcare

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $143.5k - $205k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Drive adoption and value realization by aligning Zscaler solutions to customer business goals, tracking adoption milestones, and monitoring health metrics • Own customer relationships through regular business reviews (QBRs/EBRs) with technical stakeholders and executive sponsors • Proactively manage risk by identifying early warning signals and developing mitigation plans to protect retention and renewal outcomes • Support regulated healthcare customers by navigating HIPAA compliance and operational security standards • Enable and educate customers on feature adoption, best-practice rollouts, and new capabilities • Contribute to internal and customer-facing knowledge bases • Report to the Manager of Technical Success Management in the Customer Success organization

🎯 Requirements

• Candidates must be based in the Eastern Time Zone • 5+ years in customer-facing technical roles combining hands-on technical expertise with account management responsibility • Working knowledge of HIPAA and the security and compliance requirements governing US healthcare customers • Solid grasp of HTTP, HTTPS, DNS, SMTP, and FTP • Hands-on troubleshooting experience with Ping, Traceroute, MTR, and Wireshark • Experience across Linux, Unix, or Windows environments • Familiarity with SASE, SSE, ZTNA, ZIA, and ZPA in a post-sales or advisory capacity • Knowledge of SAML, LDAP, and OAuth • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks • Hybrid working model