Customer Service Representative

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Zulay Kitchen

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🛍️ eCommerce

🛒 Retail

👥 B2C

eCommerce • Retail • B2C

Zulay Kitchen is a consumer-focused kitchenware brand and direct-to-consumer eCommerce retailer best known for its cast iron juicers and a range of kitchen products (juicers, espresso machines, utensils, graters, knife sets, Dutch ovens, and accessories). The Shopify-based store emphasizes feature-rich, durable, manual cast iron juicers (e. g. , the #1 Best-Selling Cast Iron Juicer and a 9-in-1 Pulperizer), highlights product specifications (materials, dimensions, dishwasher-safe parts), customer trust signals (100k+ 5-star reviews, lifetime warranty, free shipping), and positions itself as a value and design-driven kitchen goods brand named after the founder's mother, Zulay.

📋 Description

• Respond promptly and professionally to customer inquiries via calls, text, emails, and messaging apps • Provide technical assistance and guidance to resolve customer issues with kitchen appliances • Create and implement design concepts for both new and existing products • Develop a deep understanding of product offerings to assist customers with inquiries and recommendations • Collaborate with colleagues on complex issues and ensure a seamless customer experience • Participate in daily team meetings to communicate goals and collaborate with team members • Stay updated on product features, industry trends, and company policies

🎯 Requirements

• Proven experience in customer service or a related field • Excellent verbal and written communication skills • Strong problem-solving abilities and attention to detail • Ability to work effectively in a team-oriented environment • Technical aptitude and willingness to learn about kitchen appliances • Availability for the 9am–6pm EST schedule

🏖️ Benefits

• Remote work • Full-time schedule • Daily team meetings and collaboration