Technical Client Success Specialist

🕒 Outubro 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $70.000 - $110.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 9%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Descrição

• Serve as a key day-to-day point of contact for assigned ADRM clients • Build relationships with client stakeholders and understand their priorities and expectations • Coordinate communication between clients and ADRM teams across Managed Services, Design, DEFENDER™ and other services • Maintain visibility into client requests, open items, upcoming needs, and commitments • Follow up across internal teams to ensure timely responses to client questions and requests • Coordinate client meetings, recurring touchpoints, onboarding sessions, business reviews, and other account activities • Prepare meeting agendas, capture decisions and action items, and ensure follow-through • Support client onboarding and help clients understand ADRM’s team, services, processes, and resources • Support clients in navigating and using DEFENDER™ as appropriate • Maintain accurate account information, documentation, meeting notes, and client activity • Monitor the overall client experience and proactively surface concerns, gaps, or opportunities to ADRM leadership • Partner with Program Managers and delivery leaders to keep clients informed on active initiatives without assuming ownership of technical or project delivery • Identify new client needs and connect them with appropriate ADRM resources • Support account retention and growth by helping ensure clients experience ADRM’s expected responsiveness and quality • Bring client feedback back into ADRM to help improve how the company works and delivers

🎯 Requisitos

• 3+ years of experience in client success, account management, or a similar client-facing role in professional services, consulting, technology, physical security, or another B2B service environment • Technical fluency with modern software applications and system integrations • Ability to understand client technical requirements, ask discovery questions, and communicate between client technical teams and ADRM engineering teams without needing to be a software developer • Working knowledge of application architecture concepts, including APIs, relational databases and SQL, cloud/SaaS environments, authentication and authorization, system integrations, and data flows • Comfortable working with technology platforms, client portals, APIs, databases, reporting tools, CRM systems, and project management platforms, including troubleshooting issues and clarifying technical requirements • Bachelor’s degree or equivalent professional experience preferred • Experience supporting and working directly with enterprise and/or global clients, including managing multiple client accounts simultaneously • Strong written and verbal communication skills • Ability to understand ADRM’s services and translate client needs across teams without needing to be the technical expert • Ability to successfully complete a comprehensive background check • Willing and able to travel occasionally for client meetings and on-site engagements as needed

🏖️ Benefícios

• ADRM covers 100% of health, dental, and vision insurance premiums for team members and their dependents • Robust 401(k) plan with a generous company match and profit sharing • Culture built on Balance, Integrity, and Trust • Opportunity to grow and promotion from within • Inclusive environment where every team member can contribute and grow

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