Partner Success Lead

🔥 21 horas atrás

🇨🇦 Canadá – Remoto

💵 $190.000 - $250.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Syndio

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

🏥 Saúde

⚖️ Jurídico

Consulting • Healthcare • Legal

Syndio é um fornecedor líder em soluções de equidade salarial, focado em ajudar organizações a alcançar transparência e equidade salarial em toda sua força de trabalho. A empresa oferece uma plataforma abrangente com uma variedade de ferramentas e consultoria especializada para abordar desigualdades salariais, garantir conformidade e tomar decisões informadas sobre compensação. Syndio capacita empresas a desenvolver estratégias para políticas salariais justas e explicáveis, otimizando relatórios e análises para atender com eficiência aos padrões de conformidade global. Com forte ênfase em privacidade e segurança de dados, Syndio é confiada por inúmeras grandes empresas para analisar a compensação de milhões de funcionários em todo o mundo.

Descrição

• Help grow Syndio’s Canadian customer base by supporting successful software implementation, adoption and lasting customer value • Serve as a trusted advisor and connection between customers, Syndio and services partners including Deloitte and KPMG • Develop customer understanding, success plans and coordinated implementation strategies from onboarding through deployment and ongoing adoption • Establish plans, manage expectations, identify risks and ensure commitments translate into action • Coordinate customers, services partners and Syndio teams around scope, responsibilities, milestones and dependencies • Maintain visibility across workstreams and accountability for next steps • Establish effective partner handoffs, clarify delivery responsibilities and resolve gaps • Drive customer adoption and change management, including internal champions, workflows, training and enablement • Define and track success measures through onboarding, launch and ongoing use • Lead business reviews connecting product adoption to customer outcomes • Identify delivery risks and adoption barriers, align stakeholders on solutions and follow issues through resolution • Build product knowledge and connect customers with appropriate expertise • Participate in customer meetings, partner working sessions and deployment milestones across Canada • Bring customer feedback into Syndio and help shape product priorities, partner delivery and customer success practices • Turn engagement lessons into repeatable onboarding plans, partner practices and scalable customer success approaches

🎯 Requisitos

• 5+ years of experience in customer success, implementation management, technical account management, enterprise consulting or a related customer-facing role • Experience guiding enterprise customers through software implementations and adoption across multiple teams or business units • Ability to build credibility with senior leaders while working effectively with day-to-day delivery teams • Strong program management skills, including managing competing priorities, dependencies and commitments across several organizations • Technical fluency sufficient to discuss data requirements, integrations and software workflows with customers and technical specialists • Experience helping customers manage change, build internal support and demonstrate measurable results • Clear communication, sound judgment and confidence to discuss scope, timelines and responsibilities directly • Ability to work independently, create structure and take ownership through completion • Toronto-area base and willingness to travel for customer and partner engagements (15%) • Helpful experience with global systems integrators or consulting firms such as Deloitte or KPMG • Helpful experience in HR technology, compensation, pay equity or workforce software • Helpful experience supporting Canadian enterprises, public sector organizations or programs involving multiple participating organizations • Practical use of AI tools and interest in helping customers adopt AI-enabled software responsibly

🏖️ Benefícios

• Syndio Equity • 20 days annually • Paid sick & safe time • Compassion leave • Paid parental leave • Medical, Dental, Vision; Syndio pays 90% of employee premiums and 50% for dependents • Additional Private Medical coverage • RSSP Plan • Remote-First work arrangement

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